Retail Assistant Manager — Lead Team, Guest Experience

International Spy Museum; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

International Spy Museum in Washington, DC seeks a dynamic Retail Assistant Store Manager to lead our busy museum gift shop. This visible role coaches Sales Associates, maintains operational excellence, and supports floor leadership with a focus on guest experience.

The ideal candidate will have 3+ years in retail management, experience in staffing, cash handling, and POS systems, and a track record of achieving sales goals while delivering top-notch customer service in a fast-paced environment.

Qualifications

• Minimum 3 years retail management or supervisory experience.
• Experience staffing, scheduling, onboarding, training, cash handling, merchandising and POS systems.
• Proficiency with Outlook, Word, and Excel.

Responsibilities

• Oversee daily retail operations and supervise up to 20 Sales Associates.
• Coach, train, and provide feedback on customer service and policies.
• Handle opening/closing procedures, cash handling, and documentation.
• Assist with recruiting, onboarding, and staff training.
• Support sales goals, payroll, budgeting, and expense monitoring.
• Deliver excellent customer service and lead by example on the sales floor.
• Maintain merchandising standards with accurate pricing and signage.
• Coordinate with buyers on product quality and opportunities.
• Assist with stock receiving, ticketing, and shelf replenishment.
• Participate in inventory counts and loss prevention efforts.

Skills

Customer service

People management

Coaching sales associates

Inventory knowledge

Business acumen

Organizational skills

Multi-tasking

Problem solving

Adaptability

Fast-paced environment

Education

High School diploma or equivalent

College degree or related coursework in business/marketing/merchandising/hospitality management

Tools

Retail POS systems

Outlook

Microsoft Word

Microsoft Excel

Job description

International Spy Museum in Washington, DC seeks a dynamic Retail Assistant Store Manager to lead our busy museum gift shop. This visible role coaches Sales Associates, maintains operational excellence, and supports floor leadership with a focus on guest experience.

The ideal candidate will have 3+ years in retail management, experience in staffing, cash handling, and POS systems, and a track record of achieving sales goals while delivering top-notch customer service in a fast-paced environment.