Full-Time Retail Sales Lead — Museum Gift Shop Leader

International Spy Museum; Washington (District of Columbia); On-site; USD 52,000 - 68,000; Full time

Job summary

The International Spy Museum is seeking a dynamic, people-first Retail Operations Sales Lead to guide our busy gift shop and deliver outstanding guest experiences.

As a visible floor leader, you will coach Retail Sales Associates, process POS transactions accurately, and act as Manager on Duty when needed. This salaried, full-time role requires nights, weekends, and occasional holidays, with a focus on service excellence and operational standards.

Qualifications

• High School degree required; college degree preferred.
• 2+ years of retail experience in a fast-paced environment with a strong focus on customer service.
• 1+ year of leadership experience; Keyholder or Team Lead experience preferred.
• Strong computer skills including Microsoft Word and Excel.

Responsibilities

• Deliver exceptional customer service through proactive engagement with all guests.
• Serve as customer service role model and floor leader, motivating staff to achieve sales and service goals.
• Accurately process point-of-sale transactions and adhere to cash handling procedures.
• Act as “Manager on Duty” in absence of Retail Managers; perform store opening/closing procedures, cash management, and daily reporting.
• Train new team members on customer service standards, product knowledge, POS procedures and store policies.
• Maintain store appearance through cleaning, merchandising, and signage accuracy; update signs as needed.
• Partner with Buyers and Leadership Team to identify low inventory and discrepancies; participate in loss prevention.
• Assist with annual physical inventory and ongoing cycle counts.
• Support price changes, markups, and markdowns accurately and communicate discrepancies.
• Take on additional responsibilities to support business needs.
• High School degree required; College degree preferred.

Skills

Customer service

Leadership

Cash handling

POS procedures

Training staff

Education

High School diploma

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

The International Spy Museum is seeking a dynamic, people-first Retail Operations Sales Lead to guide our busy gift shop and deliver outstanding guest experiences.

As a visible floor leader, you will coach Retail Sales Associates, process POS transactions accurately, and act as Manager on Duty when needed. This salaried, full-time role requires nights, weekends, and occasional holidays, with a focus on service excellence and operational standards.