Store Manager - Macy's Biltmore Fashion Center

Pandora; Phoenix (AZ); On-site; USD 100,000 - 125,000; Full time

Job summary

Pandora is seeking a passionate Store Manager in Phoenix, Arizona, to lead a team and deliver exceptional customer experiences. The ideal candidate will have 3-5 years of retail management experience and a proven track record in driving sales and team development. Join us to craft a rewarding career in a dynamic environment where you can inspire others and build lasting connections.

Benefits

Competitive compensation including base salary + bonuses

401K plan

Medical, Dental, Vision, and Disability insurance

Growth opportunities through learning and development programs

PTO including Vacation, Personal, Sick, and Paid Holidays

Qualifications

• 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Strong communication skills, both written and verbal.
• Ability to connect with people at all levels.

Responsibilities

• Drive sales and exceed store goals by engaging with customers.
• Coach and manage a team of Assistant Store Managers and Sales Associates.
• Ensure compliance with visual merchandising directives and operational processes.

Skills

Leadership

Communication

Analytical Thinking

Recruiting Skills

Customer Engagement

Tools

Microsoft Office 365 Suite

Retail Point of Sale Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product, taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire bringing the best talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Developed a sense of Care in your communication skills, both written and verbal.
• The ability to charm and connect with people at all levels of the organization.
• A sharp business acumen, analytical thinking, and the ability to Deliver positive results.
• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• At least 18 years old with proof of identity and eligibility to work.
• A flexible work schedule including nights, weekends, and holidays, with the ability to stand for extended periods, lift 50+ pounds, and arrive on time.

Our Benefits:

• Competitive compensation including base salary + bonuses, a 401K plan.
• Extensive benefits such as Medical, Dental, Vision, Disability insurance, Life and AD&D, gift cards, and product discounts.
• Growth opportunities through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
• PTO including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

Salary: $25.00 to $29.00, commensurate with experience.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery from high-quality materials at affordable prices. Our jewellery is sold in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide. We craft jewellery at two LEED-certified facilities in Thailand using mainly recycled silver and gold. We aim to be carbon neutral by 2025 and are part of the Science Based Targets initiative to reduce emissions across our value chain. Pandora is listed on Nasdaq Copenhagen and generated DKK 23.4 billion in revenue in 2021.

Our recruitment procedures are transparent and fair, ensuring equal opportunity for all applicants by removing biases and discrimination risks. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age in their applications.

About Pandora NAM:

The Pandora North America team includes over 115 employees in New York & Baltimore offices, more than 80 in our Logistics Center in Maryland, over 100 in field positions, and more than 3,900 in our stores. The USA is Pandora’s largest market, with over 1,400 points of sale, including more than 420 concept stores, with over 300 owned and operated by Pandora.