Store Manager: Lead Teams, Boost Sales, Deliver Service

Ace Hardware; Virginia; On-site; USD 65,000 - 90,000; Full time

Job summary

Ace Hardware seeks a qualified Store Manager to lead daily store operations, maximize sales, and manage expenses in a full-time role. You will nurture the management team and associates, ensuring excellent service and store presentation. This position emphasizes profitability, staffing, training, and process improvements.

The role requires strong leadership, budget oversight, and a commitment to customer satisfaction in a retail environment. Flexibility for evenings and weekends is expected.

Qualifications

• Minimum 7 years of leadership experience in a retail setting.
• Proven ownership of a store P&L or operating budget.
• Experience managing other supervisors or managers.
• Bilingual Spanish skills preferred.
• Ability to work flexible hours, including evenings, weekends, holidays.
• Valid in-state driver's license with acceptable driving record.
• Strong analytical, communication and organizational skills.
• Hardware product knowledge, or willingness to learn.

Responsibilities

• Hire, train and develop associates, provide ongoing performance feedback, and recognize accomplishments.
• Supervise staff to make sure sales goals are met and company procedures are followed.
• Forecast scheduling needs, create work schedules, and manage payroll within budget.
• Partner with Human Resources and the General Manager on staffing decisions.
• Develop and carry out in-store marketing, including promotions, events and seasonal merchandising.
• Delegate daily work to meet Ace Hardware merchandising and visual presentation standards, and work with the Merchandise Manager and vendors on merchandising strategies.
• Make customer service the #1 priority by observing and coaching associates on the sales floor, and document at least one observation per associate each month.
• Lead team huddles and store meetings to share store performance and keep the team engaged and motivated.
• Review customer service results and build plans to improve.
• Maintain accurate inventory through receiving, transfers and inventory reports, and work to reduce shrink.
• Oversee all associate training, including new-hire orientation, on-the-job and vendor training.
• Enforce safety policies, conduct safety and fire inspections, and keep the store looking its best.

Skills

Leadership experience in retail

P&L ownership

Hiring and training

Communication skills

Spanish (bilingual)

Organizational skills

Retail computer systems

Driver's license

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Ace Hardware seeks a qualified Store Manager to lead daily store operations, maximize sales, and manage expenses in a full-time role. You will nurture the management team and associates, ensuring excellent service and store presentation. This position emphasizes profitability, staffing, training, and process improvements.

The role requires strong leadership, budget oversight, and a commitment to customer satisfaction in a retail environment. Flexibility for evenings and weekends is expected.