Store Manager: Lead People, Service & Sales

PJ's Coffee of New Orleans - Rogers; Rogers (AR); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Training & development

Job summary

PJ’s Coffee of New Orleans - Rogers is seeking a Store Manager to oversee daily store operations, lead a team including baristas and shift leads, and maintain exceptional customer service. You will train staff, enforce policies, manage scheduling, and work hands-on behind the counter as needed.

The role emphasizes achieving sales goals, controlling costs, and implementing action plans within PJ’s brand standards. A strong leadership approach and hands-on management style are essential.

Responsibilities

• Oversee operations of assigned PJ's location
• Master the tasks required of assistant managers, shift leads and baristas
• Work regularly behind the counter
• Attend and contribute to scheduled manager meetings and management training sessions
• Abide by and enforce company policies and procedures
• Present a positive image of PJ's to counter servers, principals, other managers and customers
• Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
• Communicate the standard of excellent service to the store staff
• Manage the customers' interactions with PJ's in a positive, knowledgeable, and profitable manner
• respond to customer suggestion cards (in a timely manner)
• Work to increase store sales and control both costs of goods and operational expenses to increase net income
• Develop store goals and achieve goals set by and for the company
• Create action plans to achieve goals
• Create and operate by budget for the store
• Communicate goals to staff
• Assess staffing needs of the store based on sales and operational needs
• Interview for store positions: baristas and shift leads
• Hire quality people for counter and assistant management positions who can achieve the goals of their position, offering customers the products, service and atmosphere expected from PJ's
• Terminate employees as specified by store policies
• Maintain all employee records with accuracy, documenting all aspects of employee performance
• Assign raises as specified by the store policies
• Create and publish store schedule weekly, and post the Wednesday prior to the Monday that begins the schedule
• Ensure that each staff member understands and fulfills the description and expectations of their position
• Conduct Initial Staff Training following the established outline and, throughout an individual's employment, train staff members to achieve expectations of their positions and standards of PJ's
• Develop each staff member between counter training and end of employment to be effective in his/her position (counter server, principal, assistant manager) so that the counter staff offers customers friendly, knowledgeable, and efficient service, and high quality and accurate products
• Work to expand the coffee and product knowledge of the staff and customers
• Solicit ideas and input from the store staff to respond to their needs as employees, balanced by the needs of the company and division, thereby creating a positive work environment which benefits the company at large
• Ensure that employees follow all store policies and procedures and safety rules
• Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary
• Counsel employees regarding job performance and when standards and policies and procedures are not met for store positions; dismiss employees
• Monitor and guarantee quality of coffee, beverages, pastries and food served in the store
• Ensure that counter products are accurately and promptly prepared and served
• Maintain appropriate inventory level of products, supplies, coffee, and tea; order as scheduled or when necessary, to create a quality offering for customers while controlling costs
• Ensure that the store is properly maintained (repaired, cleaned, orderly, etc)
• Ensure that store facilities and equipment are maintained
• Respond to emergencies in the store, operational or staffing, at any time of operation
• Maintain safe combination, alarm code and store key, regulate use of same by assigned staff members
• Voice major store needs to the Owner/Franchisee
• Oversee renovation or development projects, as assigned
• Ensure vendors complete work according to scheduled contracts
• Prepare daily bank deposits and weekly deposit forms
• Listen to employee work-related statements, concerns, or ideas and aid in correcting, alleviating, or developing those ideas
• To the greatest extent possible, resolve problems in all areas (personnel, staffing, structural, technical) so that when presented to the Owner/Franchisee, a solution or possible solution is included in the presentation

Job description

PJ’s Coffee of New Orleans - Rogers is seeking a Store Manager to oversee daily store operations, lead a team including baristas and shift leads, and maintain exceptional customer service. You will train staff, enforce policies, manage scheduling, and work hands-on behind the counter as needed.

The role emphasizes achieving sales goals, controlling costs, and implementing action plans within PJ’s brand standards. A strong leadership approach and hands-on management style are essential.