Store Manager: Lead Operations & Customer Experience

truenorth Convenience Stores; Marinette (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

True North is seeking a Store Manager to lead store operations in Wisconsin, ensuring profitability and a high standard of customer service. The role oversees hiring, training, scheduling, and performance management while maintaining safety, accuracy in cash controls, and compliance with company standards.

You will drive operational excellence, manage inventory and staffing, and act as the primary liaison with the Zone Manager to meet financial and customer service goals.

Qualifications

• Must hold a high school diploma or equivalent.
• Prior customer service or cashier experience.
• Previous experience supervising others.
• Ability to stand or walk for extended periods of time.
• Must have access to a reliable vehicle for banking and business purposes.

Responsibilities

• Deliver exceptional customer service in accordance with company standards.
• Plan, assign, and manage staffing levels and schedules to meet business needs.
• Lead, train, coach, and develop team members to meet performance expectations.
• Maintain store safety, cleanliness, and operational readiness.
• Oversee inventory management including ordering, receiving, audits, rotations, and shrink control.
• Ensure merchandising standards and planograms are executed consistently.

Skills

Leadership

Customer service

Operations management

Communication

Problem-solving

Data analysis

Education

High school diploma or equivalent

Job description

True North is seeking a Store Manager to lead store operations in Wisconsin, ensuring profitability and a high standard of customer service. The role oversees hiring, training, scheduling, and performance management while maintaining safety, accuracy in cash controls, and compliance with company standards.

You will drive operational excellence, manage inventory and staffing, and act as the primary liaison with the Zone Manager to meet financial and customer service goals.