Store Manager: Lead Growth & Guest Experience

Sips Coffee Co.; Gillespie (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Sips Coffee Co. in Gillespie, IL is seeking a Store Manager to lead a team across multiple locations. You will oversee daily operations, staffing, inventory, and customer experience, while upholding health and safety standards and company procedures.

This role emphasizes coaching, scheduling, and creating a welcoming culture, with opportunities to advance as the business grows and expand to additional sites.

Qualifications

• Leadership experience in retail, restaurant, coffee shop, or hospitality.
• Strong leadership and communication skills.
• Excellent organizational abilities.
• Comfortable managing multiple priorities.
• Passion for delivering outstanding customer service.
• Positive attitude with a hands-on leadership style.
• Dependable and self-motivated.

Responsibilities

• Interview and onboard new team members alongside the owner.
• Train, coach, and mentor baristas.
• Create employee schedules.
• Foster a positive, supportive workplace culture.
• Help employees succeed through ongoing coaching and accountability.
• Oversee opening and closing procedures.
• Ensure smooth daily operations across all locations.
• Maintain high standards for speed, consistency, and customer experience.
• Ensure compliance with health, safety, and sanitation standards.
• Follow and reinforce company processes and procedures.
• Monitor inventory levels and restock supplies.
• Complete inventory reports twice each week.
• Manage milk inventory.
• Minimize waste and improve efficiency.
• Serve as the primary point of contact for customers and staff.
• Resolve customer concerns professionally.
• Build customer loyalty through exceptional service.
• Encourage online reviews and community engagement.
• Develop promotional ideas and local marketing opportunities.

Skills

Leadership

Communication

Organizational skills

Customer service

Team management

Job description

Sips Coffee Co. in Gillespie, IL is seeking a Store Manager to lead a team across multiple locations. You will oversee daily operations, staffing, inventory, and customer experience, while upholding health and safety standards and company procedures.

This role emphasizes coaching, scheduling, and creating a welcoming culture, with opportunities to advance as the business grows and expand to additional sites.