Store Manager: Lead Customer Experience & Growth

The Save Mart Companies; Fresno (CA); On-site; USD 98,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K program

Tuition reimbursement

Job summary

The Save Mart Companies in Fresno, CA is seeking a Store Manager to oversee daily operations, drive sales, and uphold the highest retail standards. You will lead a store management team, ensure legal compliance, and promote a culture aligned with Save Mart's mission.

The role requires strong leadership, extensive retail experience, and the ability to manage resources to maximize profitability while delivering a remarkable shopping experience to customers.

Qualifications

• Four-year college degree (or equivalent knowledge gained through formal education, specialized training, or additional job experience)
• Five years management experience with minimum one year as Assistant Store Manager.

Responsibilities

• Provides customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service
• Responsible for driving improvement of the overall customer experience and quality of the processes, products, and services provided within the store, providing a Remarkable Shopping Experience for all customers which will result in increased sales
• Develops and maintains a customer-focused organization by modeling and communicating associate and customer connection behaviors throughout the store
• Accountable for achieving total store financials (sales, profit and loss, projections, metrics, and analysis) by identifying, defining, and implementing best store practices and optimization strategies utilizing innovative solutions
• Leads, mentors and develops direct reports with focus on accountability and achieving high level of business performance outcomes
• Oversees total store conditions (to include store safety, food safety, protection of company assets, etc.), ensuring that all compliance programs are met/passed
• Effectively utilizes resources to improve productivity, flexibility and efficiencies of labor, and quality of shopping experience
• Represents the store as the primary link to Save Mart leadership teams; ensures effective implementation of business plans
• Acts as company Ambassador to build company/store image through community involvement
• Acts as Quality Workplace leader (working environment, employee relations, etc.) by working collaboratively with store management team and associates to improve work relationships, build morale, increase productivity and retention
• Oversees overall inventory/ordering process
• Performs other duties as assigned

Skills

Leadership

Team building

Communication

Customer service

Coaching

Training

Decision making

Negotiation

Financial skills

Education

Four-year college degree

Job description

The Save Mart Companies in Fresno, CA is seeking a Store Manager to oversee daily operations, drive sales, and uphold the highest retail standards. You will lead a store management team, ensure legal compliance, and promote a culture aligned with Save Mart's mission.

The role requires strong leadership, extensive retail experience, and the ability to manage resources to maximize profitability while delivering a remarkable shopping experience to customers.