Store Manager: Lead Customer Buzz, Build Talent, Hit Sales

Hot Topic, Inc.; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hot Topic in Des Moines, IA is seeking a Store Manager to lead daily operations and drive sales while developing a passionate team. You’ll recruit, train, and mentor staff to deliver outstanding customer service in a high-energy retail environment.

Responsibilities include managing payroll and schedules, controlling shrink, and using data to guide strategy. You’ll engage customers online and in-store to strengthen brand loyalty.

Qualifications

• 1–2 years of retail store management experience with skills in communication, recruiting and operations (payroll, reporting, scheduling, merchandising).
• High school diploma or GED required; a degree is a plus.
• Able to adapt to a fast-changing retail environment and pop culture trends.

Responsibilities

• Achieve sales plans and comp goals while leading the team.
• Recruit, develop, and retain a collaborative, passionate store team.
• Lead customer engagement via social media, store apps, and clienteling.
• Maintain operational structure, delegation, autonomy, and customer-first selling.
• Monitor shrink, payroll hours, schedules and external factors affecting business.
• Communicate with leadership and HQ on trends and feedback; run sales reports.

Skills

Store management

Communication

Recruiting

Operations

Education

High school diploma or GED

Job description

Hot Topic in Des Moines, IA is seeking a Store Manager to lead daily operations and drive sales while developing a passionate team. You’ll recruit, train, and mentor staff to deliver outstanding customer service in a high-energy retail environment.

Responsibilities include managing payroll and schedules, controlling shrink, and using data to guide strategy. You’ll engage customers online and in-store to strengthen brand loyalty.