Store Manager - Jewelry & Customer Experience

Signet Jewelers; Sandusky (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Signet Jewelers is seeking a Store Manager for Zales in the United States. You will lead a single store to drive sales, profitability, and exceptional customer service, while championing a People First environment and brand standards.

You’ll coach the team, manage inventories, and coordinate with district leadership to meet store goals. The role emphasizes staff development, operational excellence, and strategic planning to maximize guest satisfaction and company success.

Qualifications

• Education Required: Minimum of 2 years of college preferred.
• Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience.
• Preference will be given to candidates that are Diamond Council of America (DCA) certified.
• Technical/Other Skills Required: Advanced communication skills, written and verbal.
• Proficient with computers and related business tools.

Responsibilities

• Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team growth.
• Coach and develop staff to deliver life-time customer relationships and best-in-class service.
• Communicate performance expectations and ensure staff understands goals and strategy.
• Maintain brand representation, store visuals, and timely execution of corporate programs.
• Plan schedules, training, and performance to optimize store results.

Skills

Leadership

Communication

Customer Service

Retail Management

Merchandising

Education

2+ years college preferred

Job description

Signet Jewelers is seeking a Store Manager for Zales in the United States. You will lead a single store to drive sales, profitability, and exceptional customer service, while championing a People First environment and brand standards.

You’ll coach the team, manage inventories, and coordinate with district leadership to meet store goals. The role emphasizes staff development, operational excellence, and strategic planning to maximize guest satisfaction and company success.