Store Manager II: Banking Growth & Customer Experience

TD Bank Group; Brigantine (NJ); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank Group is seeking a Store Manager II for Brigantine, NJ. The role leads a store team to grow deposits, loans, and fees while delivering a legendary employee and customer experience.

Responsible for talent development, performance management, and risk controls in a multi-location setting. You will drive community engagement, collaborate with specialists, and manage the store budget to meet revenue and expense targets.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related retail, customer service or financial services experience.
• 4+ years of proven business development skills, including strategy implementation.
• 4+ years of leadership and coaching experience.
• Small Business and Consumer lending experience preferred.
• Knowledge of Bank product lines and store operations; strong risk awareness.

Responsibilities

• Manage service and advice teams to deliver a legendary customer experience; coach and develop staff.
• Lead, coach and develop store teammates to meet service and sales goals.
• Own store budgeting, monitor performance metrics and drive profitability.
• Oversee scheduling, risk controls and compliance across the store.
• Act as escalation point for customer issues and partner with other lines of business.

Skills

People management

Store operations

Customer service excellence

Financial analysis

Leadership

Communication skills

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

TD Bank Group is seeking a Store Manager II for Brigantine, NJ. The role leads a store team to grow deposits, loans, and fees while delivering a legendary employee and customer experience.

Responsible for talent development, performance management, and risk controls in a multi-location setting. You will drive community engagement, collaborate with specialists, and manage the store budget to meet revenue and expense targets.