Store Manager II

KEEN, Inc.; Portland (OR); On-site; USD 70,000 - 95,000; Full time

Job summary

KEEN, Inc. is seeking a Retail Store Manager II to lead daily store operations in a Portland, OR locale. You will manage teams, optimize inventory, and ensure consistent customer experiences aligned with brand standards.

The role emphasizes talent planning, scheduling, budgeting, and executing promotional events to boost sales while maintaining high service levels. Strong leadership and communication are essential.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Minimum seven (7) years experience in a retail environment required.
• Minimum two (2) years of experience in a supervisory or lead capacity preferred.
• Any equivalent combination of experience and education may substitute on a year for year basis.

Responsibilities

• Oversees people management and operational performance in retail location, including talent planning, recruiting strategies, performance management, succession planning, and scheduling.
• Manages product availability and on-hand levels to meet sales targets and forecasts.
• Establishes and monitors receiving, returns, and pricing processes for accuracy and efficiency.
• Ensures visual merchandising and in-store presentation comply with standards.
• Facilitates in-store corporate sales and promotions and drives KPIs.
• Monitors public reviews (Yelp/Google) and uses feedback to improve service levels.
• Manages labor, supplies, travel, and events budgets and codes expenses to GL accounts.
• Assesses store operations and customer experience, providing actionable insights.
• Translates store goals into daily action plans and adjusts priorities as needed.
• Reviews performance and provides real-time coaching to maintain strong execution.

Skills

People management

Operations management

Recruiting

Coaching

Budgets

Customer service

Leadership pipeline

Scheduling

Education

Bachelor's Degree

High School Diploma or GED

Job description

The Retail Store Manager II coordinates the daily operations of domestic retail stores ensuring consistentand efficient performance. Manages the team structure and day-to-day activities including onsiteinventory management, process and procedure creation and enforcement.

Essential Functions

• Oversees people management and operational performance in retaillocation, including talent planning, recruiting strategies, performancemanagement, succession planning, and workforce scheduling. Coaches anddevelops team to build strong leadership pipelines and consistent employeeexperience.
• Manages the flow of product availability in store, ensuring minimum on hand levels align with sales targets and forecasts. Considers trends, customerand staff feedback.
• Establishes and monitors standardized receiving, returns, and pricing accuracy processes, ensuring timely execution, compliance with controls,and resolution of discrepancies impacting margin or customer experience.
• Ensures consistent execution of visual merchandising and in store presentations, reinforcing alignment with standards set in visualmerchandising manual.
• Facilitates in-store corporate sales and promotional events, ensuring staff are informed of promotional priorities to drive sales and meet establishedKPIs.
• Monitors digital platforms such as yelp and google for customer reviews onin-store experiences. Responds to reviews and uses information to evaluatepolicies and procedures and maintain high service levels.
• In charge of managing labor, supplies, travel, and events budgets for retaillocation. In charge of ensuring that charges are coded to correct GLaccounts.
• Proactively assesses store operations, team performance, and customer experience within the store, providing insights and recommendations tosupport overall initiatives and continued improvements.
• Translates store goals into daily action plans, adjusting priorities, schedules, and processes to meet operational and customer experience expectations.
• Reviews individual and team performance against expectations, providing real-time coaching and guidance to maintain strong execution andaccountability.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without cause.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Minimum seven (7) years experience in a retail environment required.
• Minimum two (2) years of experience in a supervisory or lead capacity preferred.

Any equivalent combination of experience and education which clearly indicates the ability to perform theessential functions of the position may substitute on a year for year basis.

Knowledge, Skills, and Abilities

• Ability to foster teamwork and manage conflict within a small retail environment.
• Proven ability to develop and mentor employees.
• Advanced decision making and problem-solving skills.
• Advanced verbal and written communication skills.
• Seasoned customer service skills.

Travel Required:No

The salary range posted for this position represents the anticipated hiring range for this role. Offers are made within this range based on factors such as relevant experience, skills, education, internal equity, and market considerations. This is the hiring range for the position; compensation above the posted maximum is not typically available at the time of hire.

Work Location:In-Person

Why Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protectthe places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.
Fuerst Group, KEEN, and Chrome are equal opportunity employers. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.