Store Manager II

Leonard Truck Outfitters; Aberdeen (NC); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Leonard Truck Outfitters is seeking a Store Manager II to lead the Aberdeen, NC store. You will be responsible for financial performance, operations, customer experience, compliance, and leadership of the store team. Reports to District Sales Manager and oversees multiple direct reports.

The role requires strong retail leadership, proven sales achievement, and excellent customer service and communication skills to drive growth and maintain high standards across store operations.

Qualifications

• Background and drug test clearance
• Proven retail sector experience
• Proven ability to meet sales targets
• Strong leadership and team management abilities
• Excellent negotiation and customer service skills
• Excellent communication and interpersonal skills

Responsibilities

• Overall accountability for store operational performance and adherence to company policies.
• Drive sales goals and implement strategies to increase sales.
• Maintain accountability for store financial performance, inventory accuracy, cash handling, and compliance.
• Ensure quality, accuracy, and timeliness of all work within the store and delegate as needed.
• Monitor performance using operational metrics, customer feedback, financial results, warranty activity, and compliance reporting; take corrective action.
• Identify customer requirements and build rapport with customers to understand service needs.
• Provide excellent customer service, address inquiries and complaints, ensure customer satisfaction.
• Resolve customer concerns, warranty issues, installation concerns, and order discrepancies promptly.
• Manage store inventory, ensure adequate stock, oversee ordering and receiving of products and truck accessories.
• Ensure compliance with company policies, SOPs, safety, and financial controls through oversight.
• Protect employees and customers by maintaining a safe, clean, and well-organized store.
• Maintain operations by coordinating and enforcing policies and procedures.
• Lead, train, and coach retail staff; schedule and manage hiring and performance.

Skills

Retail leadership

Sales targets

Team management

Negotiation skills

Customer service

Interpersonal skills

Job description

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Truck Outfitters is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 120+ retail store locations in thirteen states, supported by our corporate office (Mt. Airy, NC), distribution centers, and strategically located manufacturing facilities.

Job Summary

The Store Manager II is based at the Leonard Aberdeen, NC sales lot with operations in the U.S., and has overall responsibility and accountability for the financial performance, operational execution, customer experience, compliance, and leadership of the assigned store. This includes ensuring Company policies, operational procedures, customer commitments, financial controls, and quality standards are consistently met by all store team members. This position reports directly to the District Sales Manager and has at least 2 direct reports.

Job Responsibilities

• Has overall accountability for the operational performance of the store, ensuring Company standards, policies, procedures, and operational expectations are consistently met.
• Achieves financial objectives by controlling expenses.
• Maintains overall accountability for store financial performance, inventory accuracy, cash handling, documentation, and operational compliance.
• Maintains overall accountability for the quality, accuracy, and timeliness of all work performed within the store, including work delegated to other team members.
• Monitors store performance through routine review of operational metrics, customer feedback, financial results, warranty activity, installation quality, inventory accuracy, and compliance reporting, taking corrective action as needed.
• Drives sales goals, monitors sales performance, and implements strategies to increase sales.
• Analyses sales data to identify opportunities for growth and increased profitability.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service needs.
• Provides excellent customer service, addresses customer inquiries and complaints, and ensures customer satisfaction.
• Ensures customer concerns, warranty issues, installation concerns, and order discrepancies are resolved promptly and appropriately.
• Manages store inventory, ensures adequate stock levels, and oversees the ordering and receiving of products and truck accessories.
• Ensures compliance with all Company policies, SOPs, safety requirements, operational standards, and financial controls through active oversight and accountability.
• Protects employees and customers by providing a safe, clean, and well-organized store.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Managerial Requirements:
  • Leads and manages a team of retail employees.
  • Provides training, performance feedback, and ensures a positive work environment.
  • Schedules and assigns employees.
  • Maintains store staff by recruiting, hiring, and training team members.
  • Provides ongoing coaching, performance management, and accountability for team members, addressing performance concerns promptly and ensuring sustained improvement.
  • Regularly audits store processes, paperwork, customer transactions, and operational practices to identify deficiencies and ensure compliance with Company expectations.

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies (skills, knowledge, and abilities)

• Must PASS a background and drug test.
• Proven experience in a similar role in the retail sector.
• Proven ability to meet sales targets.
• Strong leadership and team management abilities.
• Excellent negotiation, and customer service skills.
• Excellent communication and interpersonal skills.