Store Manager: Growth, Training & Customer Excellence

BFS Foods; Morgantown (WV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Job summary

Subway in Morgantown, WV seeks a Store Manager to optimize store profitability and deliver exceptional customer service. You will lead a team, implement best practices, manage schedules, and ensure staff development through ongoing training.

You will oversee daily operations, scheduling, budgeting, inventory, and compliance, while promoting local store marketing plans and a safe, inviting shopping environment. This role reports to the District Supervisor and requires hands-on leadership.

Responsibilities

• Recruit and select new employees
• Overall management and responsibility of Sandwich Artist, Shift Managers, Assistant Managers
• Ensure that new employees are trained and inducted in accordance with Subway training requirements
• Provide ongoing coaching of employees and lead expectations by example
• Prepare the rosters in line with budgeted labor and man hours
• Run employee counseling sessions and Investigation Meetings. Inform District Supervisor of escalated employee issues
• Perform employee appraisals once every quarter
• Mentor Assistant Managers as required
• Develop and monitor store labor budgets and man hours
• Invoicing, ordering and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash variances and wastage
• Ensure 100% compliance in accordance to SUBWAY and council guidelines
• Perform inventory management and stock control including weekly stock take and reports. Analyze the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
• Create and implement Local Store Marketing Plans
• Complete all required courses as directed by District Supervisor
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Ensure all accidents are reported as per company process
• Promote & encourage a high level of customer service amongst employees
• Provide a high standard of customer service in dealing with sales, inquiries, and complaints
• Handle unresolved and/or escalated customer complaints
• Maintain high personal standards in both presentation and work habits
• Manage point of sale and customer complaints
• Sales growth, financial management and analytical judgment
• Strategic thinking with planning and alignment
• Inventory management
• Collaborate and negotiate with others
• Compliance and process focused
• Maintain store cleanliness and hygiene at all times

Job description

Subway in Morgantown, WV seeks a Store Manager to optimize store profitability and deliver exceptional customer service. You will lead a team, implement best practices, manage schedules, and ensure staff development through ongoing training.

You will oversee daily operations, scheduling, budgeting, inventory, and compliance, while promoting local store marketing plans and a safe, inviting shopping environment. This role reports to the District Supervisor and requires hands-on leadership.