Store Manager: Growth, Ops & Customer Experience

IHOP; Independence (MO); On-site; USD 52,000 - 72,000; Full time

Job summary

IHOP is seeking an experienced Store Manager to run a busy outlet with a focus on service quality and financial performance.

You will lead staff, manage inventory and pricing, and ensure health and safety standards while driving sales growth and customer satisfaction.

Qualifications

• Commercial awareness and strong customer-service focus.
• Ability to manage resources and budgets effectively.
• Proven leadership and staff development capability.
• Comfort with numbers, merchandising, and sales targets.
• Excellent communication with staff and customers.
• Proactive problem-solving and decision-making.
• Ability to motivate teams to meet store goals.

Responsibilities

• Recruiting and appraising staff.
• Training and supervising staff.
• Managing budgets.
• Maintaining financial and statistical records.
• Dealing with customer complaints and queries.
• Overseeing stock and pricing control.
• Maximizing profitability and productivity.
• Motivating staff to meet sales targets.
• Setting sales targets.
• Ensuring compliance with safety and health regulations.
• Preparing promotional displays and materials.
• Liaising with management.
• Taking care of promotional prospects, benefits, and salaries of staff.
• Providing opportunities for staff advancements.

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamworking skills

Verbal communication

Numerical skills

IT literacy

Enthusiasm

Executive skills

Problem-solving

Initiative

Leading by example

Job description

Main Responsibilities of a Store Manager

● Responsible for every aspect of everyday supervision of store outlets

● Responsible for resources management

● Takes care of stock, staff, and sales management

Store Manager Job Description

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Responsibilities of a Store Manager

● Recruiting and appraising staff

● Training and supervising staff

● Managing budgets

● Maintaining financial and statistical records

● Dealing with customer complaints and queries

● Overseeing stock and pricing control

● Maximizing profitability and productivity

● Motivating staff to meet sales targets

● Setting sales targets

● Ensuring compliance with safety and health regulations

● Preparing promotional displays and materials

● Liaising with management

● Taking care of promotional prospects, benefits, and salaries of their staff

● Providing opportunities for staff advancements

Store Manager Job Requirements:

● Commercial awareness

● Confidence

● Resourcefulness

● Organizational skills

● Teamworking skills

● Verbal communication skills

● Numerical skills

● Excellent IT skills

● Enthusiasm

● Executive skills

● Problem-solving skills

● Showing initiative

● Setting a good example

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.