Store Manager - Greenwich

Theory, LLC; Greenwich (CT); On-site; USD 58,000 - 125,000; Full time

Job summary

A leading retail company is seeking a Store Manager in Greenwich, CT to develop and motivate the store team. The role involves ensuring exceptional customer service and managing operations effectively while achieving business goals in a dynamic environment.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Paid paternity leave

Disability insurance

Qualifications

• Experience leading dynamic teams to achieve goals.
• Proven ability to develop business strategies.
• Strong skills in recruitment and talent development.

Responsibilities

• Lead customer service efforts to foster sales success.
• Oversee store operations, ensuring compliance with policies.
• Collaborate with cross-functional partners to achieve goals.

Skills

Interpersonal Skills

Verbal Communication

Written Communication

Business Acumen

Time Management

Education

8+ years of experience with multi-unit companies

Job description

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.

Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

A Theory Store Manager is the ultimate leader of their store, developing and motivating the store team to provide a superior level of customer service that results in business and team success.

Business Leader

● Demonstrate strong business acumen through KPI’s to develop and support business driving strategies

● Lead team selling strategies based on expert knowledge of the product and a client-centric approach

● Lead team by leveraging company tools, incentives & strategies to support meeting sales goals

● Manage the business both in-season and with a long-term view balancing market awareness, product knowledge, client focus, and team dynamics

● Demonstrate an ability to lead dynamic and high-performing teams to achieve store and company goals

● Proven ability to identify & recruit high-potential talent in the marketplace

● Establish an individual development plan to support professional growth aspirations and talent needs across the Theory & Helmut Lang brands

● Use company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement

Operations Leader

● Ensure all front and back of house procedures are executed by the team in accordance with company Policy and Procedures

● Oversee inventory processes to ensure shrink results consistently meet company expectations

● Implement tactics to manage and maintain an effective P&L strategy

● Plan ahead for future business needs to continually improve business results

Business Partner

● Collaborate with cross-functional business partners to support organizational goals

● Communicate effectively and efficiently with all levels in the organization; including the executive team.

● Partner with field and corporate leaders to establish effective in-season on long term strategies aligned with company initiatives

● Demonstrate an ability to navigate the organization with a balance of business need and brand culture

The Essentials

● 8+ years of proven experience with high-profile & established multi-unit companies

● Dynamic interpersonal and communications skills, both verbal and written

● Highly- motivated by driving business in a fast-paced, innovative environment

● Business owner mindset with an entrepreneurial spirit

● Independent work ethic, time management skills, and personal accountability

● Computer skills to operate point of sale system, experiences with teamwork is a plus

Our Employer Commitment

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and General Business

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at Theory by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Paid paternity leave

Disability insurance

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