Store Manager - Golf Galaxy

Golf Galaxy, LLC; Mechanicsburg (Cumberland County); On-site; USD 65,000 - 90,000; Full time

Job summary

Golf Galaxy is seeking a specialty Retail Store Manager to oversee store operations and drive sales and profitability through superior customer service and effective staff leadership. The role focuses on recruiting, training, scheduling, and payroll management, while upholding merchandising standards and a high standard of service.

The General Sales Manager will lead a team to deliver exceptional customer experiences, monitor performance, and foster a positive, results-driven store culture.

Qualifications

• 5+ years retail management experience required.
• Golf sales/service preferred.
• Technical skills in club repair & fitting preferred.
• World-class customer service skill and interpersonal/communication skills.
• Strong problem-solving ability and analytical skills.
• Proficiency in MS Office.
• Flexible availability – including nights, weekend, and holidays.

Responsibilities

• Oversee store operations and drive sales and profitability through customer satisfaction and performance analysis.
• Recruit, interview, and hire across the store and develop a high-performing team.
• Schedule and manage payroll to meet financial plans and ensure payroll accuracy.
• Maintain Golf Galaxy merchandising standards and store appearance.
• Lead and coach staff to achieve KPIs, handle escalations, and drive shrink control and loss prevention.

Skills

Customer service

Leadership

Communication

Problem solving

Retail management

MS Office

Tools

MS Office

Job description

ABOUT DICK’S SPORTING GOODS

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Golf Galaxy is seeking a specialty Retail Store Manager to oversee store operations. Drive sales and profitability through customer satisfaction and report analysis. Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels. Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results. Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met. Uphold Golf Galaxy standards for merchandise presentation. Responsible for recruitment, interviewing, and hiring across the store. Select, on-board, empower, and develop a highly effective team of individuals. Lead consistent evaluation and development of in-store talent. Define a clear vision and strategy in order to communicate expectations. Demonstrate a flexible leadership style to foster team member engagement including recognition. Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team. Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance. Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards. Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures. Ensure completion of training requirements are met across the store. Incorporate your customer’s perspective when defining success. As a General Sales Manager with Golf Galaxy, you will have the opportunity to attend our annual Golf Galaxy Expo featuring the best brands in the golf industry.

QUALIFICATIONS:

• 5+ years retail management experience required
• golf sales/service preferred
• Technical skills in club repair & fitting preferred
• World-class customer service skill and interpersonal/communication skills
• Strong problem-solving ability and analytical skills
• Proficiency in MS Office
• Flexible availability – including nights, weekend, and holidays

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.