Store Manager - Golf Galaxy

Dick's Sporting Goods; Fairfax (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

DICK'S Sporting Goods is seeking an experienced Retail Store Manager for its Golf Galaxy location in Fairfax, Virginia. In this role, you will oversee store operations, drive sales and profitability, and ensure high levels of customer satisfaction while building a strong team.

The ideal candidate will have over 5 years of retail management experience, preferably in golf sales, along with strong customer service, communication, and analytical skills. Flexible availability is essential.

Qualifications

• 5+ years retail management experience required; golf sales/service preferred.
• Technical skills in club repair & fitting preferred.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Drive sales and profitability through customer satisfaction.
• Recruit, interview, and hire store staff.
• Ensure effective relationships with customers with high service levels.

Skills

Retail management experience

Customer service skills

Interpersonal communication skills

Analytical skills

Problem-solving ability

Tools

MS Office

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW

Golf Galaxy is seeking a specialty Retail Store Manager to oversee store operations.

RESPONSIBILITIES

• Drive sales and profitability through customer satisfaction and report analysis.
• Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.
• Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.
• Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met.
• Uphold Golf Galaxy standards for merchandise presentation.
• Responsible for recruitment, interviewing, and hiring across the store.
• Select, onboard, empower, and develop a highly effective team of individuals.
• Lead consistent evaluation and development of in-store talent.
• Define a clear vision and strategy in order to communicate expectations.
• Demonstrate a flexible leadership style to foster team member engagement including recognition.
• Create a climate within the store in which staff are motivated to do their best, strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team.
• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
• Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.
• Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
• Ensure completion of training requirements are met across the store.
• Incorporate your customer's perspective when defining success.

As a General Sales Manager with Golf Galaxy, you will have the opportunity to attend our annual Golf Galaxy Expo featuring the best brands in the golf industry!

QUALIFICATIONS

• 5+ years retail management experience required; golf sales/service preferred
• Technical skills in club repair & fitting preferred
• World-class customer service skill and interpersonal/communication skills
• Strong problem-solving ability and analytical skills
• Proficiency in MS Office
• Flexible availability - including nights, weekend, and holidays