Store Manager - Golf Galaxy

Dick's Sporting Goods; Mechanicsburg (Cumberland County); On-site; USD 60,000 - 90,000; Full time

Job summary

Golf Galaxy seeks a specialty Retail Store Manager to oversee store operations and drive sales performance. You will recruit, hire, mentor a high-performing team and ensure exceptional customer service across all interactions.

In this role you will manage scheduling and payroll, uphold brand standards for merchandise presentation, and lead initiatives to improve profitability and shrink control. This is a dynamic, in-store leadership opportunity for golf-savvy retail leaders.

Qualifications

• 5+ years retail management experience required; golf sales/service preferred.
• World-class customer service and interpersonal/communication skills.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Drive sales and profitability through customer satisfaction and report analysis.
• Establish relationships with customers and maintain high associate engagement.
• Schedule store operations, manage payroll, and monitor payroll daily.
• Recruit, interview, hire, and develop a strong store team.
• Uphold Golf Galaxy standards for merchandise presentation.
• Lead and coach staff, set vision and expectations, and drive accountability.
• Drive shrink results through compliance with safety and cash-handling procedures.
• Ensure training completion across the store.

Skills

Retail management

Golf sales

Club repair

Club fitting

Customer service

Communication

Problem solving

MS Office

Availability

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Golf Galaxy is seeking a specialty Retail Store Manager to oversee store operations.

• Drive sales and profitability through customer satisfaction and report analysis.

• Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.

• Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.

• Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met.

• Uphold Golf Galaxy standards for merchandise presentation.

• Responsible for recruitment, interviewing, and hiring across the store.

• Select, on-board, empower, and develop a highly effective team of individuals.

• Lead consistent evaluation and development of in-store talent.

• Define a clear vision and strategy in order to communicate expectations.

• Demonstrate a flexible leadership style to foster team member engagement including recognition.

• Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team.

• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.

• Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.

• Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.

• Ensure completion of training requirements are met across the store.

• Incorporate your customer's perspective when defining success.

As a General Sales Manager with Golf Galaxy, you will have the opportunity to attend our annual Golf Galaxy Expo featuring the best brands in the golf industry!

QUALIFICATIONS:

• 5+ years retail management experience required; golf sales/service preferred

• Technical skills in club repair & fitting preferred

• World-class customer service skill and interpersonal/communication skills

• Strong problem-solving ability and analytical skills

• Proficiency in MS Office

• Flexible availability - including nights, weekend, and holidays

VIRTUAL REQUIREMENTS:

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.

• AI tools are not permitted to be used by the candidate during any part of the interview process.

• Offers are contingent upon a satisfactory background check which may include ID verification.

If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!