Store Manager - Golf Galaxy

Golf Galaxy; Berwyn (PA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations at their retail location. This role involves driving sales and profitability through exceptional customer service, managing staff performance, and ensuring operational integrity. The ideal candidate will have a strong background in retail management, preferably within the golf sector, and possess outstanding leadership skills to foster team engagement and a positive work environment. If you're passionate about retail and have a knack for developing talent, this opportunity could be your next career move.

Qualifications

• 5+ years of retail management experience, preferably in golf sales/service.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Oversee store operations and drive sales through customer satisfaction.
• Recruit, interview, and develop a highly effective team.

Skills

Retail Management Experience

Customer Service Skills

Problem-Solving Skills

Analytical Skills

Technical Skills in Club Repair & Fitting

Proficiency in MS Office

Job description

Join to apply for the Store Manager - Golf Galaxy role at Golf Galaxy.

Golf Galaxy is seeking a specialty Retail Store Manager to oversee store operations. Responsibilities include:

1. Driving sales and profitability through customer satisfaction and report analysis.
2. Establishing and maintaining effective relationships with customers by ensuring high associate engagement and service levels.
3. Driving and sustaining sales intensity, operations integrity, and profitability within the store by setting high expectations, holding staff accountable, and monitoring progress.
4. Effectively scheduling for the store, developing payroll plans, and monitoring payroll daily.
5. Upholding Golf Galaxy standards for merchandise presentation.
6. Recruiting, interviewing, and hiring across the store.
7. Selecting, onboarding, empowering, and developing a highly effective team.
8. Leading the evaluation and development of in-store talent.
9. Defining a clear vision and strategy to communicate expectations.
10. Demonstrating flexible leadership to foster team engagement, recognition, and a positive work environment.
11. Holding team members accountable, removing barriers, facilitating change, and providing coaching/feedback.
12. Issuing counseling and disciplinary actions when necessary.
13. Driving shrink results through compliance with safety, loss prevention, and cash-handling procedures.
14. Ensuring completion of training requirements across the store.
15. Incorporating customer perspectives when defining success.

Qualifications include:

• 5+ years retail management experience; golf sales/service preferred.
• Technical skills in club repair & fitting preferred.
• World-class customer service and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in MS Office.
• Flexible availability including nights, weekends, and holidays.