Store Manager, Georgetown

Jones Road Beauty; Washington (District of Columbia); On-site; USD 80,000 - 90,000; Full time

Job summary

Jones Road Beauty is seeking a Retail Store Manager for our Georgetown, Washington D.C. location. You will lead the store team, educate customers on clean beauty, and oversee front- and back-of-house operations to deliver an exceptional customer experience.

The role requires energetic leadership, makeup artistry background, and a passion for Jones Road's clean beauty aesthetic. You will mentor MUAs, manage schedules, and drive in-store sales performance.

Qualifications

• 5+ years of experience in retail management at a managerial level.
• Proven ability to lead a team and drive sales in a brand environment.
• Strong customer-centric mindset with excellent interpersonal and communication skills.
• Proficient in weekly reporting, scheduling, and project management.
• Able to work evenings, weekends, and some holidays.
• Resides near Washington, D.C.

Responsibilities

• Sell and educate in-store to hit and exceed sales goals.
• Ensure a seamless client experience across all touch points.
• Collect actionable feedback and insights daily and share with leadership.
• Collect KPIs related to store performance.
• Drive store events and collaborate with Marketing.
• Oversee makeup appointment scheduling and services.

Skills

Leadership

Customer service

Sales coaching

Scheduling

Financial reporting

Conflict resolution

Team mentorship

Communication

Store operations

Tools

MS Office

G-Suite

POS systems

Job description

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.

About the Role

We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our brand new Georgetown location in Washington D.C., coming in November. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance

Store Management

• Sell and educate in-store to hit and exceed sales goals
• Ensure a seamless client experience across all touch points
• Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
• Collect key KPIs relating to store performance
• Drive store events and initiatives and work in collaboration with the Marketing team
• Oversee store services and manage makeup appointment scheduling

Team Management

• Mentor and train store MUAs in new product knowledge education, artistry and personal development
• Build a team of high performing individuals that create a welcoming environment
• Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
• Monitor individual retail team member performance and deliver consistent feedback
• Adeptly manage and diffuse any conflicts between employees and customers
• Ensure company policies are being upheld

Store Maintenance

• Ensure all store areas are consistently stocked, orderly, and clean
• Ensure proper inventory receiving processes and execution of inventory counts
• Maintain store inventory and supplies and report any needs to the Supply Chain team
• Report any store maintenance needs to Retail Operations
• Perform store opening and closing duties on a daily basis
• Maintain visual standards and overall aesthetic of the store

Qualifications

• Experience in retail management, hospitality, or a customer-facing role required at an managerial level
• 5+ years experience in leading a team required
• Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
• Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
• Proficient in generating weekly reporting, scheduling, and project management to drive sales
• High sense of urgency and attention to detail
• Ability to work a flexible schedule, including evenings, weekends, and some holidays
• Excellent oral, written, and verbal communication skills
• Aptitude with Microsoft Office, G-Suite, and POS systems
• Ability to regularly lift or move up to 25 lbs
• Resides in or proximate to Washington, D.C.

The salary range for this role is $80,000 - $90,000

Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.