Store Manager, Dallas

Jones Road Beauty; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Jones Road Beauty, a makeup brand founded by Bobbi Brown, seeks a Retail Store Manager for its Dallas location. Lead both front- and back-of-house operations, educate customers, and drive in-store sales while mentoring a team of makeup artists to deliver exceptional customer experiences.

The role requires 5+ years in retail leadership, strong customer-facing skills, and the ability to manage schedules, payroll, and daily store operations.

Qualifications

• 5+ years experience in leading a team in retail or customer-facing role.
• Experience in retail management, hospitality, or customer-facing role at managerial level.
• Proven ability to generate weekly reporting, scheduling and payroll tasks.

Responsibilities

• Sell and educate in-store to hit and exceed sales goals.
• Ensure a seamless client experience across all touchpoints.
• Collect feedback and insights daily and share with leadership.
• Collect KPIs related to store performance.
• Drive store events in collaboration with Marketing.
• Oversee store services and makeup appointment scheduling.
• Mentor and train MUAs in new product knowledge and artistry.
• Build a high-performing team and maintain a welcoming environment.
• Manage schedules, budgets, timesheets, and payroll.
• Monitor performance and provide consistent feedback.
• Resolve conflicts between employees and customers.
• Uphold company policies.

Skills

Retail leadership

Team leadership

Customer service

Conflict resolution

Communication

Scheduling

Sales analytics

Training

Tools

POS systems

Microsoft Office

G-Suite

Job description

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.

About the Role

We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our Dallas location. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance

.

Store Management

• Sell and educate in-store to hit and exceed sales goals
• Ensure a seamless client experience across all touch points
• Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
• Collect key KPIs relating to store performance
• Drive store events and initiatives and work in collaboration with the Marketing team
• Oversee store services and manage makeup appointment scheduling

Team Management

• Mentor and train store MUAs in new product knowledge education, artistry and personal development
• Build a team of high performing individuals that create a welcoming environment
• Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
• Monitor individual retail team member performance and deliver consistent feedback
• Adeptly manage and diffuse any conflicts between employees and customers
• Ensure company policies are being upheld

Store Maintenance

• Ensure all store areas are consistently stocked, orderly, and clean
• Ensure proper inventory receiving processes and execution of inventory counts
• Maintain store inventory and supplies and report any needs to the Supply Chain team
• Report any store maintenance needs to Retail Operations
• Perform store opening and closing duties on a daily basis
• Maintain visual standards and overall aesthetic of the store

Qualifications

• Experience in retail management, hospitality, or a customer-facing role required at an managerial level
• 5+ years experience in leading a team required
• Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
• Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
• Proficient in generating weekly reporting, scheduling, and project management to drive sales
• High sense of urgency and attention to detail
• Ability to work a flexible schedule, including evenings, weekends, and some holidays
• Excellent oral, written, and verbal communication skills
• Aptitude with Microsoft Office, G-Suite, and POS systems
• Ability to regularly lift or move up to 25 lbs
• Resides in or proximate to Dallas, TX

Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.