Store Manager, Georgetown

Away; Washington (District of Columbia); On-site; USD 75,000 - 80,000; Full time

Job summary

A leading company in the travel goods market is looking for a Store Manager for their Georgetown location in Washington D.C. This role involves delivering exceptional customer service, leading a passionate team, and managing store operations for success. Ideal candidates will have strong managerial experience in retail, an entrepreneurial mindset, and a commitment to community engagement.

Benefits

Health insurance offerings

401(k) with company match

Paid time off programs

Employee product discounts

Volunteer and charitable opportunities

Qualifications

• Extensive customer service and managerial experience, preferably in retail.
• Ability to manage a team, including recruiting and retaining staff.
• Excellent communication and collaboration skills.

Responsibilities

• Ensure the team delivers exceptional customer service at all times.
• Take ownership of store operations to hit financial objectives.
• Lead weekly leadership meetings and provide continuous feedback.

Skills

Customer Service

Leadership

Communication

Detail-oriented

Team Management

Problem Solving

Job description

About Away

We believe travel makes us better. Founded in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Store Manager to lead our Washington D.C., Georgetown team.

Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores around the world. We build connections with our customers through comprehensive product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.

To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know.

What you’ll do as the Store Manager

• You'll ensure your team is delivering best-in-class, exceptional customer service to every person, every time

• You’ll embody our brand standards and core values by setting ambitious expectations, prioritizing accordingly, and taking accountability for your results

• You'll take proactive ownership of all store operations to make sure the store hits financial objectives and remains compliant with all operational expectations

• You’ll work cross-functionally with CX and HQ partners to ensure the store upholds expectations of operational excellence

• You’ll drive brand awareness by supporting and executing impactful community events and partnerships in partnership with HQ

• You’ll use company tools and tactics to analyze opportunities, strategize, and implement action plans to drive the business to success

• You’ll ensure your team meets individual KPI expectations and sales goals by providing metrics, KPIs, and continuous feedback and coaching

• You’ll develop your team by welcoming new perspectives and ways of working/thinking, promoting a culture of learning and feedback, and communicating often and openly

• You’ll inspire and align people around a path to achieve our vision

• You’ll lead inventory cycle counts in partnership with inventory control, and will manage loss prevention

• You’ll dedicate time for feedback with each of your direct reports at least once per month

• You’ll lead weekly leadership meetings to align, share strategy, and implement long-term solutions for business opportunities

• You’ll assess talent needs and proactively recruit, hire, and maintain headcount

Who you are

• You have extensive elevated customer service and managerial experience, preferably at a scaling company within the retail industry

• You’re a proven leader who uses business acumen to connect the day-to-day work to effectively drive results

• You have precise attention to detail and an entrepreneurial mindset

• You’re an excellent communicator, collaborator, and teammate

• You’re a team player that is comfortable getting their hands dirty

• You have experience managing a team, including recruiting, hiring, and retaining

• You have experience fostering learning, developing people, and aligning teams around a path to achieve the company’s vision

• You’re reliable, effective, and take accountability for the success of your business

• You’re solution oriented; you are resourceful with commitment to following through

• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift

• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Salary Range: $75,000.00 - $80,000.00 annually

• This role is eligible to participate in Away’s Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company

• Equity Grant: commensurate with level determined at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes, product stipends, and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [e-mail].