Store Manager-Full Time- Jo Malone London- San Diego, CA

Estée Lauder Companies; San Diego (CA); On-site; USD 60,000 - 95,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Store Manager to lead, coach and develop our Sales Associates, driving sales, service and store operations to meet targets.

You will create an agile business plan to recruit and retain customers through in-store events, exceptional customer relationship management, and the leadership of a high-performing team in a prestige beauty environment.

We offer progressive career opportunities, training, and a competitive remuneration package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing instore events.
• Ability to work retail hours including days, nights, weekends and special events in a fast paced work environment.
• Previous experience with retail pointofsale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

• Lead, coach and develop the team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and in-store events.
• Deliver exceptional customer relationship management and oversee a high performing team.
• Manage day-to-day store operations including inventory, facilities, and cash reconciliation.

Skills

Retail management

Customer service

Sales analytics

Staff scheduling

Microsoft Office

Tools

Retail POS software

Microsoft Office

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are looking for a dynamic and inspirational Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and seniormanagers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing instore events
• Ability to work retail hours including days, nights, weekends and special events in a fast paced work environment
• Previous experience with retail pointofsale software
• Proficient in Microsoft office
• applicants must be able to provide proof of right to live and work in the country if invited to attend for interview