Store Manager-Desert Sky Mall

Victoria's Secret; Phoenix, Northern (AZ, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Victoria's Secret is seeking a Store Manager in Phoenix, AZ who will lead the sales floor, coach and develop the team, and manage performance to deliver exceptional customer and associate experiences. The role supervises payroll, inventory, and visual merchandising while ensuring brand standards and operational excellence.

It reports to the District Manager and oversees weekly schedules for leaders and associates.

Qualifications

• Leads the store by directing sales floor activities, coaching and developing the team, and managing performance.
• Drives top-line sales through customer service, team leadership, and execution of brand standards.
• Ensures operational excellence with visual merchandising, payroll, and inventory control.

Responsibilities

• Lead and demonstrate company values within the store and act as the Head Coach in selling and customer experience.
• Coaching, zoning, team selling, and personal selling to deliver exceptional customer experiences.
• Conduct associate observations and coaching, and ensure roles support the team and customers.
• Link results to behaviors to drive top-line sales and profit.
• Manage labor hours and scheduling for the store to optimize performance.
• Own store appearance and brand presentation through visual merchandising standards.
• Collaborate with Sales Leadership to ensure brand requirements are executed.
• Oversee product launches, floorset mapping, onboarding, and shipment processing.

Skills

Leadership

Coaching

Sales

Merchandising

People management

Communication

Job description

A Victoria's Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria's Secret. This role reports to the District Manager.

Primary Responsibility:

The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards. The Store Manager drives consistency in performance and execution through business insights and actions to deliver results. It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store: brand, team and operations. They also own or oversee the weekly schedules of leaders and associates

Direct Reports as assigned (based on store volume):

Customer Experience Manager(s), Customer Experience Leads(s), and Associates

All Store Leadership Team responsibilities include:

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks

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