Store Manager: Customer Experience & Team Leadership

Simply Southern Holdings; Fort Worth (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Simply Southern Holdings is seeking a Store Manager in Fort Worth, TX to oversee store operations, customer experience, and employee performance. You will work with district managers to ensure company standards and policies are followed, while staffing, training, and developing the team.

The role requires managing a fast-paced, high-volume environment, ability to lift up to 50 pounds, and weekend/extended hours. In-person work location with opportunities to drive sales and customer satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience of 1 year preferred.

Responsibilities

• Identify, interview, and hire great employees that represent our core values and culture.
• Properly train and develop employees.
• Create a great environment at work.
• Delegate tasks to employees and provide follow-up/feedback.
• Hold employees accountable for their performance; provide coaching and counseling as needed.
• Provide effective and open communication on goals during meetings; recognize positive contributions.
• Educate employees on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
• Ensure employees provide fast, friendly, and accurate service.
• Effectively handle customer issues; continuously improve mystery shopper scores.
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.
• Ensure product quality, store cleanliness, maintenance, and security standards are met.
• Create employee schedules.
• Ensure proper cash handling and deposit procedures are followed.
• Ensure appropriate inventory and ordering systems are in place.

Skills

Excellent communication

Ethics & positive attitude

Fast-paced retail management

PC skills

Financial reporting

Time management & multitasking

Lifting up to 50 pounds

Standing/walking 10 hours

Long hours availability

Education

High school or equivalent

Job description

Simply Southern Holdings is seeking a Store Manager in Fort Worth, TX to oversee store operations, customer experience, and employee performance. You will work with district managers to ensure company standards and policies are followed, while staffing, training, and developing the team.

The role requires managing a fast-paced, high-volume environment, ability to lift up to 50 pounds, and weekend/extended hours. In-person work location with opportunities to drive sales and customer satisfaction.