Assistant Store Manager — Customer Leader (Bonus Eligible)

PLS; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS seeks an Assistant Store Manager in Fort Worth, TX to lead daily store operations and deliver exceptional customer service. You will assist the Store Manager in implementing strategies to achieve financial goals, recruit and develop a strong team, and ensure compliance with all regulations.

The role requires flexible hours and strong communication with customers. Responsibilities include supervising CSR activities, analyzing sales trends, and marketing to increase market share.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers and develop positive relationships.
• Strong desire to exceed company initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.
• Professional appearance and demeanor; honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required; English/Spanish bilingual is a plus.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Customer service

Team leadership

Communication

Bilingual EN/SP

Job description

PLS seeks an Assistant Store Manager in Fort Worth, TX to lead daily store operations and deliver exceptional customer service. You will assist the Store Manager in implementing strategies to achieve financial goals, recruit and develop a strong team, and ensure compliance with all regulations.

The role requires flexible hours and strong communication with customers. Responsibilities include supervising CSR activities, analyzing sales trends, and marketing to increase market share.