Store Manager – Cricket Wireless

Workstream; Santa Ana (CA); On-site; USD 42,000 - 132,000; Full time

Benefits offered by this job

Uncapped commissions

Daily bonuses

Store performance bonus

Paid training

Internal growth opportunities

Job summary

NKB seeks a motivated Store Manager for a Cricket Wireless location in California. You will lead the store team, drive sales, deliver outstanding customer service, and ensure smooth day-to-day operations in a fast-paced retail environment.

You will coach associates, manage scheduling and KPIs, and develop future leaders while upholding company standards. This role offers a base pay of $18.50 per hour plus uncapped commissions and bonuses with strong earning potential and growth opportunities.

Qualifications

• Strong sales and leadership mentality.
• Excellent communication and customer service skills.
• Ability to coach, motivate, and hold employees accountable.
• Goal-oriented and comfortable working toward sales targets.
• Strong organizational and problem-solving skills.
• Dependable and responsible.
• Ability to work retail hours, including weekends as needed.
• Previous retail, wireless, sales, or leadership experience preferred.
• Bilingual English/Spanish candidates highly preferred.

Responsibilities

• Lead the store team and manage daily store operations.
• Drive store sales, activations, accessories, upgrades, and performance targets.
• Coach and motivate Sales Associates to achieve individual and store goals.
• Monitor employee performance and provide regular feedback.
• Lead by example by actively selling and assisting customers.
• Maintain excellent customer service standards.
• Train and develop new and existing employees.
• Monitor store KPIs and implement improvements.
• Manage employee scheduling and attendance.
• Maintain inventory accuracy and merchandising standards.
• Ensure the store is clean, organized, and operating according to company standards.
• Handle customer escalations professionally.
• Maintain compliance with company policies and procedures.
• Communicate store performance and operational issues to district leadership.
• Identify and develop future leaders within the team.

Skills

Sales leadership

Customer service

Coaching

Target achievement

Team development

Communication

Job description

Store Manager - Cricket Wireless

Compensation: $18.50 per hour + Uncapped Commissions + Daily Bonuses + Store Performance Bonus

High-performing Store Managers have the opportunity to earn up to $7,000 per month through a combination of base pay, commissions, individual performance bonuses, and store performance bonuses.

Actual earnings vary based on individual and store performance, hours worked, sales results, and bonus eligibility.

Job Overview

We are looking for a motivated, sales-driven Store Manager to lead one of our Cricket Wireless retail locations in California.

The Store Manager is responsible for driving sales, developing the team, delivering excellent customer service, and maintaining strong day-to-day store operations.

This is a hands-on leadership position for someone who enjoys sales, coaching employees, achieving targets, and developing a high-performing retail team.

Responsibilities

• Lead the store team and manage daily store operations
• Drive store sales, activations, accessories, upgrades, and performance targets
• Coach and motivate Sales Associates to achieve individual and store goals
• Monitor employee performance and provide regular feedback
• Lead by example by actively selling and assisting customers
• Maintain excellent customer service standards
• Train and develop new and existing employees
• Monitor store KPIs and implement improvements
• Manage employee scheduling and attendance
• Maintain inventory accuracy and merchandising standards
• Ensure the store is clean, organized, and operating according to company standards
• Handle customer escalations professionally
• Maintain compliance with company policies and procedures
• Communicate store performance and operational issues to district leadership
• Identify and develop future leaders within the team

What We Offer

• $18.50/hour base pay
• Uncapped commissions
• Daily performance bonuses
• Store performance bonus eligibility
• Opportunity to earn up to $7,000/month
• Paid training
• Internal growth opportunities
• Opportunity for advancement into District Manager and other leadership positions
• Performance-based earning potential

Qualifications

• Strong sales and leadership mentality
• Excellent communication and customer service skills
• Ability to coach, motivate, and hold employees accountable
• Goal-oriented and comfortable working toward sales targets
• Strong organizational and problem-solving skills
• Dependable and responsible
• Ability to work retail hours, including weekends as needed
• Previous retail, wireless, sales, or leadership experience is preferred
• Bilingual English/Spanish candidates are highly preferred

Travel Requirement

Important: Store Managers may be required to work at, support, or travel between different store locations based on business needs. Reliable transportation and flexibility to travel between locations may be required.

NKB is a dynamic telecommunications company dedicated to delivering reliable connectivity solutions and exceptional wireless retail experiences. Since 2013, we have focused on helping customers and businesses stay connected through innovation, operational excellence and customer-focused service.
Our strength lies in building efficient systems, developing high-performing teams, and creating scalable operations that support long-term growth. Every aspect of our business is designed to provide consistent service, seamless customer interactions, and dependable solutions in an ever-evolving digital landscape.
At NKB, we believe people are the foundation of success. We cultivate a culture that encourages growth, accountability, adaptability, and continuous learning, empowering our teams to perform with confidence and professionalism. By investing in our people and processes we create an environment where both employees and customers thrive.
Driven by innovation and a commitment to excellence, we continuously evolve to meet changing market demands while maintaining the highest standards of service and operational performance. Our mission is to create meaningful connections, deliver value-driven experiences and become a trusted leader in the telecommunications industry.