Store Manager – Cricket Wireless

Cricket Wireless - NKB Corporate Ventures Inc; Houston (TX); On-site; USD 14,000 - 21,000; Full time

Benefits offered by this job

Base pay

Uncapped commissions

Daily bonuses

Store performance bonus

Growth opportunities

Paid training

Advancement opportunities

Job summary

Cricket Wireless – NKB Corporate Ventures Inc. is seeking a motivated Store Manager to lead a Houston retail location. You will drive sales, manage team performance, and ensure top-tier customer service while overseeing day-to-day operations.

The role emphasizes coaching, scheduling, inventory control, and adherence to company standards. Strong communication and leadership are essential, with bilingual English/Spanish preferred. Growth into district management is possible.

Qualifications

• Strong communication and customer service skills.
• Sales-driven and motivated to achieve performance goals.
• Ability to coach, motivate, and hold team members accountable.

Responsibilities

• Lead the store team and manage daily store operations.
• Drive store sales, activations, upsells, and other performance targets.
• Coach and motivate Sales Associates to achieve individual and store goals.
• Monitor employee performance and provide regular feedback.
• Lead by example by actively selling and assisting customers.
• Ensure excellent customer service standards.
• Train and develop new and existing employees.
• Monitor store KPIs and take action to improve performance.
• Manage employee scheduling and attendance.
• Maintain inventory accuracy and merchandising standards.
• Ensure the store is clean, organized, and operating according to company standards.
• Handle customer escalations professionally.
• Maintain compliance with company policies and procedures.
• Communicate store performance and operational issues to district leadership.
• Help identify and develop future leaders within the team.

Skills

Strong communication

Customer service

Sales driven

Leadership

Coaching

Attendance flexibility

Job description

Store Manager – Cricket Wireless

Compensation: $10–$15 per hour + Uncapped Commissions + Daily Bonuses + Store Performance Bonus

High-performing Store Managers have the opportunity to earn $5,000+ per month through a combination of base pay, commissions, individual bonuses, and store performance bonuses.

(Actual earnings vary based on individual and store performance, hours worked, sales results, and bonus eligibility.)

Job Overview:

We are looking for a motivated, sales-driven Store Manager to lead one of our Cricket Wireless retail locations in Houston, TX.

The Store Manager is responsible for driving sales, developing the team, delivering excellent customer service, and maintaining strong day-to-day store operations.

This is a hands-on leadership position for someone who enjoys sales, coaching employees, achieving targets, and building a high-performing team.

Responsibilities:

• Lead the store team and manage daily store operations
• Drive store sales, activations, accessories, upgrades, and other performance targets
• Coach and motivate Sales Associates to achieve individual and store goals
• Monitor employee performance and provide regular feedback
• Lead by example by actively selling and assisting customers
• Ensure excellent customer service standards
• Train and develop new and existing employees
• Monitor store KPIs and take action to improve performance
• Manage employee scheduling and attendance
• Maintain inventory accuracy and merchandising standards
• Ensure the store is clean, organized, and operating according to company standards
• Handle customer escalations professionally
• Maintain compliance with company policies and procedures
• Communicate store performance and operational issues to district leadership
• Help identify and develop future leaders within the team

What We Offer:

• $10–$15/hour base pay
• Uncapped commissions
• Daily performance bonuses
• Store performance bonus eligibility
• Opportunity to earn $5,000+ per month
• Paid training
• Internal growth opportunities
• Opportunity for advancement into District Manager and other leadership positions
• Performance-driven earning potential

Qualifications:

• Strong communication and customer service skills
• Sales-driven and motivated to achieve performance goals
• Dependable, professional, and willing to learn
• Ability to work retail hours, including weekends as needed
• Bilingual English/Spanish candidates are highly preferred
• Previous wireless or retail experience is preferred but not required
• Previous leadership or management experience preferred
• Ability to coach, motivate, and hold team members accountable
• Strong organizational and problem-solving skills

NKB is a dynamic telecommunications company dedicated to delivering reliable connectivity solutions and exceptional wireless retail experiences. Since 2013, we have focused on helping customers and businesses stay connected through innovation, operational excellence and customer-focused service.
Our strength lies in building efficient systems, developing high-performing teams, and creating scalable operations that support long-term growth. Every aspect of our business is designed to provide consistent service, seamless customer interactions, and dependable solutions in an ever-evolving digital landscape.
At NKB, we believe people are the foundation of success. We cultivate a culture that encourages growth, accountability, adaptability, and continuous learning, empowering our teams to perform with confidence and professionalism. By investing in our people and processes we create an environment where both employees and customers thrive.
Driven by innovation and a commitment to excellence, we continuously evolve to meet changing market demands while maintaining the highest standards of service and operational performance. Our mission is to create meaningful connections, deliver value-driven experiences and become a trusted leader in the telecommunications industry.