Store Manager - Carlsbad Premium Outlets

Pandora; Carlsbad (CA); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Base + bonus

401K plan

Medical, Dental, Vision

Disability & Life Insurance

Product discounts

Learning & development opportunities

Paid time off

Job summary

Pandora Store Manager in Carlsbad, CA leads a dynamic team on the sales floor, delivering exceptional customer experiences and driving store performance. You will coach Assistant Store Managers, Sales Associates and Leads while maintaining brand standards and a welcoming in-store culture.

You will set ambitious targets, analyse KPIs, manage merchandising, scheduling and operations, and partner with HR to address performance issues.

Qualifications

• 3–5 years of Store Manager experience in a high‑performance selling environment.
• Strong written and verbal communication; able to connect with people at all levels.
• Sharp business acumen with analytical thinking to deliver positive results.
• Talent magnet; recruiting, retaining, and developing exceptional teams.
• Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
• Must be 18+ with identity and work eligibility.
• Flexibility to work nights, weekends and holidays; standing for extended periods.

Responsibilities

• Lead a team of Assistant Store Manager, Sales Leads and Sales Associates to deliver exceptional customer experiences.
• Coach and develop the team to achieve KPI goals and drive store performance.
• Establish a high‑performance selling environment that exceeds shopper expectations.
• Ensure visual merchandising and operational processes across responsibility areas.
• Partner with HR and divisional managers to address performance issues and policy violations.

Skills

Store leadership

Customer service

Sales coaching

KPI analysis

Tools

Microsoft Office 365 Suite

KWI

POS systems

Applicant tracking systems

Job description

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can each craft far more than just an incredible career.

About The Team

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates.

Our Store Managers Shine By

• Dare to develop a store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Establish a high-performance selling environment that creates moments and exceeds shopper expectations, delivering unforgettable experiences every time.
• Embrace the opportunities and soar beyond commercial targets and KPI expectations, setting new records and achieving remarkable success.
• Dream to Build, coach and inspire a team of talented Pandorians, fostering a sense of accountability for both yours and the overall store performance by providing real-time feedback and guidance to empower your team in achieving their KPI goals.
• In partnership with the Divisional Sales Manager and Human Resource Generalist identify and resolve any potential performance issues and policy violations.
• Utilize your brilliance across your divisions of responsibility (talent, brand, operations, and fan experience), guaranteeing the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent growth and development.

Craft Your Career With Us If You Have

• You can demonstrate you’re a results-orientated leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• You have developed a sense of Care in your communication skills both written and verbal. You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.
• Your business acumen is sharper than a diamond, coupled with your analytical thinking that can show and Deliver positive results.
• You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems is where you shine.
• You are at least 18 years or older and can provide proof of identity and eligibility to work
• Dream to deliver! A flexible work schedule that includes nights, weekends, and holidays is all part of the excitement. This can include standing for extended periods

Our Benefits

• We Dare! We offer robust compensation package including base + bonus’s, a 401K plan to help you secure your financial future
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts!
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more
• We Deliver! PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

About Pandora

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can each craft far more than just an incredible career.

Our Benefits & Perks

• At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit https://pandorajewelrybenefits.com/us to explore the full range of benefits available to our employees.

Salary: $33.00 to $41.25

About Pandora

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM

The Pandora North America team in the USA and Canada consists of approximately 13,000 employees, including 180 team members in our New York & Baltimore office, 140 employees in our AME Operations facility in Glen Burnie, Maryland, 160 field-based leaders and more than 11,000 colleagues across our owned and operated stores. Today, the USA is Pandora’s single largest market. The Pandora North American region encompasses approximately 1,590 points of sale, including around 700 concept stores, with more than 600 owned and operated by Pandora, reflecting our continued growth and strong presence across the market.