Store Manager - 3483

GameStop; San Leandro (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a leading global retailer of gaming products where you will play a vital role in shaping the future of gaming. As a Store Manager, you will lead a passionate team, ensuring exceptional guest experiences while driving sales through your expertise in retail management. Your leadership will foster a culture of service excellence, and your knowledge of gaming will enhance customer satisfaction. This dynamic role offers the opportunity to make a significant impact in a fast-paced environment, where your contributions will help create unforgettable experiences for gamers. If you thrive in a vibrant retail setting and are excited about gaming, this is the perfect opportunity for you.

Qualifications

• Minimum 1 year of retail management experience required.
• High school diploma or equivalent; degree in business preferred.
• Video game knowledge is a plus.

Responsibilities

• Manage all facets of store operations and lead retail staff.
• Provide best-in-class guest service and support sales initiatives.
• Conduct inventory counts and manage cash deposits.

Skills

Retail Management

Customer Service

Communication Skills

Sales Knowledge

POS Systems

Bilingual (English/Spanish)

Education

High School Diploma

Degree in Business or Related Field

Tools

POS System

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Store Manager Responsibilities

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming. They support the overall store environment to meet/exceed sales and profit goals, ensure products are visible and accessible, build sales through product and gaming knowledge, maintain a clean and organized environment, and grow guest loyalty and repeat business. The Store Manager supervises a retail staff, which may vary based on store size, location, and sales volume.

Essential Duties and Responsibilities

1. Manage and lead in a multiunit capacity.
2. Provide and model best-in-class guest service, including greeting guests, responding to questions, assisting with gaming needs, informing about promotions, recommending items, and ensuring a positive shopping experience.
3. Support the shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
4. Accurately process transactions using POS system, including making change, providing receipts, and ensuring top guest service.
5. Respond to guest comments/questions in person or on the phone, using professional phone etiquette.
6. Promote GameStop’s guest benefits, such as reservations, trade-in, and loyalty programs.
7. Recruit, interview, hire, assess, develop, and retain high-performing staff.
8. Ensure staff completion of onboarding and training before shifts, covering policies, inventory control, loss prevention, safety, and ethics.
9. Communicate regularly with staff and District Manager to implement initiatives; set and train on guest service expectations.
10. Schedule staff, ensuring adequate coverage and adherence to guidelines, and supervise staffing levels.
11. Approve payroll, manage paid time off, and verify accurate payment for staff.
12. Recognize and provide feedback to staff, maintaining records in HR systems.
13. Maintain store cleanliness, organization, and proper functioning of fixtures and equipment.
14. Fulfill and ship Omni-Channel orders daily.
15. Conduct inventory counts, restock merchandise, and organize the sales floor.
16. Protect assets through inventory control and loss prevention, including safety and scam awareness.
17. Lead sales and profit initiatives, and complete administrative duties.
18. Reconcile daily transactions, complete closeout paperwork, and manage cash deposits.
19. Verify shipments, record discrepancies, and conduct inventories.
20. Process defectives and recalls accurately.
21. Ensure safety protocols are followed and report injuries promptly.
22. Keep store records organized and up to date.
23. Build professional relationships with military personnel if applicable.
24. Adhere to all company policies, including the Code of Standards and Ethics.

Qualifications

• Proof of identity and legal work eligibility in the U.S.
• Minimum 18 years of age.
• High school diploma or equivalent; degree in business or related field preferred.
• At least 1 year of retail management experience.
• 3 years of retail sales or leadership experience preferred.
• Video game knowledge is a plus.

Key Skills and Abilities

• Outgoing personality with strong interpersonal skills.
• Ability to provide personalized guest assistance.
• Excellent communication skills, bilingual in English/Spanish preferred.
• Ability to work independently and as a team leader.
• Meet performance expectations including attendance, appearance, safety, and professionalism.
• Proficiency with POS systems and basic math skills.
• Ability to follow instructions and complete paperwork accurately.
• Adaptability in a fast-paced environment and ability to manage stress.
• Reliable, trustworthy, and good judgment.
• Physical ability to stand, move, and lift up to 30 lbs. throughout shifts.
• Understanding of military ranks if applicable.

Note: Job descriptions are subject to change. GameStop is an equal opportunity employer and provides accommodations for disabilities.