Store Manager 2

GameStop; Waukegan (IL); On-site; USD 62,000 - 75,000; Full time

Job summary

GameStop is seeking a Store Manager 2 to oversee operations at two locations in Waukegan, IL. This role involves leading a team, enhancing sales through customer engagement, and ensuring operational excellence. Ideal candidates will have retail management experience and a passion for gaming.

Benefits

Health benefits

Paid time off

401(k) plan

Employee discount

Casual work environment

Possible bonuses

Qualifications

• Minimum age 18, proof of identity and eligibility to work in the U.S.
• Retail management experience required (1 year); preferred (3 years).
• Video game knowledge preferred.

Responsibilities

• Manage all facets of store operations at two locations.
• Hire, train, and supervise retail staff.
• Ensure best-in-class guest service and promote store initiatives.

Skills

Communication skills

Strong people skills

Organization skills

Sales techniques

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Job description

Join to apply for the Store Manager 2 role at GameStop

2 days ago Be among the first 25 applicants

Join to apply for the Store Manager 2 role at GameStop

Get AI-powered advice on this job and more exclusive features.

The Store Manager 2 is responsible for all facets of store operations at two store locations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume. The Store Manager 2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations. Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop. Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Recruit, interview, hire, assess, develop, and retain high-performing associates. Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan. Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers. Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided. Approve payroll, enter paid time off e.g., wellness or vacation, make time edits, and verify that store associates are paid for all time worked. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system. Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Perform store inventory counts (home store and other stores in your district/region), stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement. Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. Maintain store records/files in a neat and organized manner; ensure that manuals are up to date. Form professional partnerships with appropriate military personnel on assigned military base, including the Supply Base Leader (applies only to positions in stores located on a military base). Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. Qualifications include proof of identity and eligibility to legally work in the United States, minimum age 18, high school diploma or equivalent required, associate’s or bachelor’s degree preferred, at least 1 year of retail management experience required, 3 years retail sales/guest service/management preferred, video game knowledge preferred. Key skills include outgoing personality, strong people skills, communication skills, ability to work independently and lead a team, POS operation, basic math, paperwork completion, financial task execution, ability to work 40 hours per week with flexibility, reliability, physical ability to stand and move for up to 12 hours, and others. Job descriptions may change based on business needs. GameStop provides equal employment opportunities and reasonable accommodations. Full-time store positions are eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, casual work environment, and possible bonuses.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

Referrals increase your chances of interviewing at GameStop by 2x

Sign in to set job alerts for “Store Manager” roles.

Department Manager - Gurnee Mills *New Store*

Gurnee, IL $62,400.00-$75,000.00 1 month ago

Assistant Store Manager, Sales Full Time

Evanston, IL $65,000.00-$72,000.00 1 week ago

Retail Store Manager (Non Driving Role) - Relocation Available

Gurnee, IL $80,000.00-$120,000.00 6 days ago

Arlington Heights, IL $61,400.00-$100,000.00 1 week ago

Timberland: Store Manager - Pleasant Prairie

Pleasant Prairie, WI $72,910.00-$91,137.50 3 days ago

North Chicago, IL $70,000.00-$80,000.00 23 hours ago

Libertyville, IL $150,000.00-$225,000.00 1 month ago

JD Store Management - Gurnee Mills Mall, Gurnee, IL

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.