Store Manager 2

GameStop; Norwalk (CA); On-site; Full time

Job summary

An established industry player in gaming retail is seeking a dynamic Store Manager to oversee operations across two locations. This role is pivotal in shaping the guest experience, fostering a sales-driven culture, and leading a team to achieve excellence in service and sales. You will be responsible for managing store operations, recruiting and training staff, and ensuring a welcoming environment for all guests. If you are passionate about gaming and possess strong leadership skills, this is an exciting opportunity to make a significant impact in a fast-paced and rewarding environment.

Benefits

Health Benefits

Paid Time Off

401(k)

Employee Discount

Casual Work Environment

Qualifications

• 1+ years of retail management experience required.
• Strong people skills and ability to multitask effectively.

Responsibilities

• Manage store operations across two locations and lead a larger team.
• Provide exceptional guest service and support sales initiatives.

Skills

Retail Management

Customer Service

Sales Skills

Communication Skills

Team Leadership

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Point-of-Sale (POS) System

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

The Store Manager 2 is responsible for all facets of store operations at two store locations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• The Store Manager 2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
• Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using Point‐of‐Sale (POS) computer system via PC keyboard, including making correct change, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop.
• Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own.
• Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan.
• Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off e.g., wellness or vacation, make time edits, and verify that store associates are paid for all time worked.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance.
• Ensure that all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness and safety best practices.
• Lead store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties necessary to goal achievement.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
• Process defectives/recalls and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
• Maintain store records/files in a neat and organized manner.
• Form professional partnerships with appropriate military personnel on assigned military base, including the Supply Base Leader (applies only to positions in stores located on a military base).
• Consistently adhere to GameStop policies and procedures.

QUALIFICATIONS*

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone.
• Work independently and as the head of a team to perform all tasks as assigned and in a timely manner.
• Meet leadership performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form and convey instructions to others.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week, with flexibility to work extended hours/days as necessary.
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions.
• Be reliable and trustworthy; always use good judgment.
• Able to work alone and stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs.
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions/needs.

*Certain state-specific exceptions may apply.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment.

Pay:

$22.35 - $30.35