Store Manager - 025 Tuscon

Tandy Leather Factory; Tucson (AZ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Training program

Uncapped bonus

Location-based pay

Relocation assistance

Career advancement

Job summary

Tandy Leather Factory is seeking a Store Manager for Tucson, AZ to lead daily retail operations and inspire a high-performing team. You will deliver exceptional customer service, coach staff, manage scheduling, and uphold our brand standards while driving sales and leathercraft expertise.

The role emphasizes on-floor leadership, employee development, and a strong focus on creating a premium leathercraft shopping experience for customers.

Qualifications

• High school diploma or GED required.
• 2+ years of leadership experience in a retail store.
• Ability to stand on the sales floor and lift/move merchandise.
• Ability to work nights, weekends, and holidays.
• Strong leadership, integrity, accountability.

Responsibilities

• Lead and inspire the store team to deliver excellent service.
• Schedule coverage and manage store operations to meet objectives.
• Drive sales while maintaining brand standards.
• Coach staff and recruit/hire as needed.
• Ensure store safety and shrink reduction strategies.

Skills

Retail leadership

Customer service

People development

Brand ambassador

Leadership coaching

Education

High school diploma or GED

BA/BS preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Store Manager - 025 Tuscon

Tuscon, AZ Full-time Regular Management Tucson, AZ, US

2 days ago Requisition ID: 2357

You are – You are an on-the-floor leader, performing all store functions and acting as a guide and role model for the team. You are enthusiastic and passionate about customer service, running a retail store, people development, and all types of leathercrafting and products.

What you will do

As the Store Manager you will coach, develop, and inspire the team so that everyone working in the store serves as a true ambassador for Tandy Leather and creates an environment where everyone delivers excellent service, Tandy Leather product knowledge, and offers expertise in leathercrafting skills that translate into sales.

Your leadership, energy, and willingness to drive retail store branding, create a niche retail experience and manage a retail business that drives success by consistently executing operational functions per company standards.

What we offer

• We will train you how to be a successful Tandy retail manager.
• As the SM you receive a higher bonus percentage, that is uncapped, paid quarterly, and based on store performance.
• Location and experience-based pay structure
• A chance to visit a new store that is a potential relocation opportunity.
• Relocation assistance, if needed
• Great potential for career advancement, and a voice to shape the future of Tandy!

Main Responsibilities

Retail Store Operations

• Utilizes retail management knowledge and experience to deliver sales plans and company objectives consistently.
• Schedule and orchestrate proper store coverage to meet business needs and deliver exceptional customer service.
• Delivers a retail experience that supports Tandy Leather's strategic plan to achieve financial results.
• Drives sales by continually identifying opportunities to achieve both personal and store goals.
• Creates an emotional connection with customers and the store team that translates into sales and drives engagement.
• Spends 100% of the time in the retail store
• Ensures consistent execution of operational policies and procedures and maintains brand standards.
• Monitors and maintains store safety standards and identifies, resolves, and escalates store maintenance issues as needed.
• Communicate information regarding promotions, contests, and incentives to the team.
• Conduct routine store audits as directed and formulate strategies to improve results with the Zone Manager.
• Implement strategies to achieve store shrink goals in partnership with the Assistant Store Manager and Zone Manager.
• Leadership & People Management
• Leads by example by coaching, developing, mentoring, and inspiring the team to enhance store performance.
• People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through development and a teaching-focused environment.
• Networks, recruits, hires to staffing needs and trains new hires.
• Inspires team growth through continual coaching, balanced performance feedback, and providing individual development.

Customer Service & Brand Retail Experience

• Creates an inspirational and motivating work environment that reflects the brand's integrity.
• Develops customer relationships through interaction and feedback
• Acts as an ambassador for the Tandy Leather brand.
• Builds the Tandy Leather brand by consistently executing the brand standards and retail experience.
• Continually coaches and develops to ensure customers receive an exceptional retail experience.

Leathercrafting & Product Knowledge

• Stays adept at leathercrafting skills by continual practice, application, and staying curious about new trends in leathercrafting.
• Teaches store employees AND customer classes on Tandy leathercrafting techniques and ensures they are the best possible brand ambassadors.
• Continually learns Tandy leather products and is knowledgeable about appropriate applications based on customer needs.

Essential Qualifications

• High school diploma GED equivalent, BA/BS preferred
• Previous leadership experience in a retail store of 2+ years
• Physical ability to be on the sales floor for extended periods and to move and handle merchandise and fixtures throughout the store may entail lifting and performing all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, based on business needs.
• Strong leadership, passionate, acts with integrity, driven, and accountable.

Preferred Skills

• Leathercrafting knowledge or skills a plus
• Demonstrated expertise in retail store operations
• Detail-oriented
• Ability to use critical thinking to deliver absolute execution of the operational components of the store
• A demonstrated track record of success in achieving retail store sales goals and customer service, retail merchandising/marketing, and retail operations a plus.

Equal Employment Opportunity

At Tandy, our diversity is our strength, and we are committed to creating a safe and inclusive workplace for all employees regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Tandy is proud to be an equal-opportunity employer.

About Tandy

Tandy Leather Factory, Inc., (http://www.tandyleather.com ), headquartered in Fort Worth, Texas, and in business since 1919, is a specialty retailer of a broad product line including leather, leatherworking tools, buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits. Tandy Leather distributes its products through its 100+ North American stores located in 40 US states, 6 Canadian provinces, and Spain.