Store Manager

The Salvation Army USA Central Territory; Zion (IL); On-site; USD 62,000 - 75,000; Full time

Job summary

The Salvation Army seeks a dynamic Store Manager to lead a retail location, focusing on efficient operations and community engagement. This full-time role focuses on staff management, customer experience, and financial oversight within a non-profit context. Ideal candidates will have strong leadership and customer service skills, ensuring a thriving store environment.

Qualifications

• Experience in retail management.
• Strong leadership skills with ability to train staff.
• Excellent customer service skills.

Responsibilities

• Recruit, train, and supervise store staff.
• Oversee donation processes and store operations.
• Manage budgets and financial reporting.

Skills

Leadership

Customer Service

Staff Management

Job description

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Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Store Manager - The Salvation Army

About Us

The Salvation Army is an international movement and an evangelical part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Job Overview

We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement.

Key Responsibilities

Leadership & Staff Management

• Recruit, train, and supervise store staff
• Manage scheduling and payroll processing
• Implement TSA policies and practices in employee relations
• Provide training and support to beneficiaries in work therapy programs
  
  

Store Operations

• Develop and implement strategies to meet production and sales goals
• Oversee donation processes, product sorting, pricing, and presentation
• Manage store maintenance, safety, and appearance
• Ensure compliance with OSHA and Salvation Army safety policies
  
  

Customer Experience

• Create an enjoyable shopping environment
• Develop customer retention plans
• Set an example for positive customer interactions
  
  

Financial Management

• Oversee cash handling procedures and daily deposits
• Work within budget parameters
• Manage inventory tracking for designated product lines
  
  

Communication & Reporting

• Maintain open communication with Regional Manager and ARC Department Heads
• Provide daily reports on store production and sales
• Address customer complaints and provide education about the program

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Sales, and Customer Service

• Industries

  Non-profit Organizations

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