Store Manager

The Salvation Army; Wilmington (DE); On-site; USD 42,000 - 62,000; Full time

Job summary

The Salvation Army in Wilmington, DE is seeking an experienced store manager to lead daily operations, ensure customer satisfaction, and drive sales while maintaining compliance with all policies. You will oversee staffing, scheduling, training, and cash handling to support a well-run store.

The role requires leadership, strong communication, and the ability to interpret simple income and expense reports. A valid driver’s license is required for this on-site position.

Qualifications

• High school diploma or equivalent.
• Experience in sales.
• Ability to lead, manage and motivate others.
• Ability to read and interpret simple income and expense reports.
• Good communication skills.
• Must possess a valid driver’s license with acceptable DMV record.

Responsibilities

• Create a pleasant and hospitable work environment and maintain good customer relationships.
• Ensure compliance to accounting, employee, and store policies.
• Meet sales, production, and expense budget goals to maintain profitability.
• Display production from the back room to the sales floor.
• Schedule store personnel and post weekly work schedules including assignments, breaks, and vacation.
• Conduct monthly staff and safety meetings and ensure compliance with policies and regulations.
• Attend manager meetings and communicate new policies to staff.
• Protect property and report safety hazards or damages as needed.

Skills

Sales experience

Leadership abilities

Communication skills

Reading financial reports

Driver's license

Education

High school diploma or equivalent

Job description

Duties And Responsibilities

• Responsible for creating a pleasant and hospitable work environment and maintain good customer relationships.
• Be well-versed in and ensure compliance to accounting, employee, and store policies.
• Meet sales, production, and expense budget goals to maintain a profitable operation.
• Ensure that all production is taken from the back room and properly displayed on the sales floor.
• Receive applications, participate in interviewing applicants when needed, and recommend applicants for employment to the Administrator, Store Supervisor, or designate.
• Conduct regular evaluations of store personnel, identifying performance strengths and areas of development. Recommend training as necessary. Prepare written warnings as needed.
• Conduct monthly staff and safety meetings. Ensure that all safety measures are consistent with The Salvation Army policy and Government regulations and all personnel are complying.
• Schedule all sales associates (and unpaid staff) to ensure full coverage in store at all times. Post weekly work schedules for all store personnel. This must include assignment, breaks, vacation, etc.
• Review and approve timecards and paid time off for employees each pay period by the required deadline.
• Responsible for ordering merchandise to keep the store well stocked. Ensure all merchandise is “ragged out” and colorized in accordance with the Territorial ARC Rag Out Calendar.
• Provide training, direction, and supervision for new employees along with retraining for all personnel, as necessary.
• Responsible for the proper accounting and banking of cash receipts at end of business day. Safeguard cash at all times. See “Safekeeping of Salvation Army Funds” policy.
• Ensure that all paperwork and sales reports are completed and forwarded to the finance department daily.
• Report to Administrator any site visits and/or communication from OSHA (Occupational Safety and Health Administration) and CPSC (Consumer Product Safety Commission) Fire/Building/City/Town/Local inspector. Verify inspector credentials by getting business card and contact details to forward to Administrator.
• Attend manager meetings and keep store personnel informed of new policies and directives.
• Responsible for protection of property and buildings. Report safety hazards, property damage and personal injuries to Administrator, Store Supervisor, or designee.
• May be asked to fill in at other store locations.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits.
• Other duties as assigned by immediate supervisor and/or Administrator.

Duties And Responsibilities

• Responsible for creating a pleasant and hospitable work environment and maintain good customer relationships.
• Be well-versed in and ensure compliance to accounting, employee, and store policies.
• Meet sales, production, and expense budget goals to maintain a profitable operation.
• Ensure that all production is taken from the back room and properly displayed on the sales floor.
• Receive applications, participate in interviewing applicants when needed, and recommend applicants for employment to the Administrator, Store Supervisor, or designate.
• Conduct regular evaluations of store personnel, identifying performance strengths and areas of development. Recommend training as necessary. Prepare written warnings as needed.
• Conduct monthly staff and safety meetings. Ensure that all safety measures are consistent with The Salvation Army policy and Government regulations and all personnel are complying.
• Schedule all sales associates (and unpaid staff) to ensure full coverage in store at all times. Post weekly work schedules for all store personnel. This must include assignment, breaks, vacation, etc.
• Review and approve timecards and paid time off for employees each pay period by the required deadline.
• Responsible for ordering merchandise to keep the store well stocked. Ensure all merchandise is “ragged out” and colorized in accordance with the Territorial ARC Rag Out Calendar.
• Provide training, direction, and supervision for new employees along with retraining for all personnel, as necessary.
• Responsible for the proper accounting and banking of cash receipts at end of business day. Safeguard cash at all times. See “Safekeeping of Salvation Army Funds” policy.
• Ensure that all paperwork and sales reports are completed and forwarded to the finance department daily.
• Report to Administrator any site visits and/or communication from OSHA (Occupational Safety and Health Administration) and CPSC (Consumer Product Safety Commission) Fire/Building/City/Town/Local inspector. Verify inspector credentials by getting business card and contact details to forward to Administrator.
• Attend manager meetings and keep store personnel informed of new policies and directives.
• Responsible for protection of property and buildings. Report safety hazards, property damage and personal injuries to Administrator, Store Supervisor, or designee.
• May be asked to fill in at other store locations.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits.
• Other duties as assigned by immediate supervisor and/or Administrator.

Qualifications

• High school diploma or equivalent.
• Experience in sales.
• Ability to lead, manage and motivate others.
• Ability to read and interpret simple income and expense reports.
• Good communication skills.
• Must possess a valid driver’s license with acceptable DMV record.