Store Manager

Titus Talent Strategies; Wilmington (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A family-owned jewelry store in Wilmington is seeking a passionate Store Manager to lead their retail team. The ideal candidate will drive sales, ensure exceptional customer experiences, and manage daily operations in a fine jewelry environment. This role requires strong leadership skills and a commitment to customer service.

Qualifications

• 5+ years of retail management experience, preferably in jewelry.
• Proven ability to meet or exceed sales goals.

Responsibilities

• Lead and motivate a retail team to achieve sales goals.
• Oversee inventory control and ensure compliance with store policies.
• Build lasting relationships with customers and handle inquiries.

Skills

Leadership

Communication

Problem Solving

Job description

We are an independent, family-owned jewelry store known for offering high-quality fine jewelry, exceptional customer service, and a personalized shopping experience. Our team is passionate about helping customers celebrate life’s special moments through timeless pieces and custom designs.

Position Summary:

We are seeking an experienced and customer-focused Store Manager to lead our retail team. This individual will be responsible for overseeing daily operations, driving sales, ensuring outstanding customer experiences, and managing staff performance. The ideal candidate has a passion for fine jewelry, strong leadership skills, and a hands-on approach to running a successful retail environment.

Key Responsibilities:

• Lead and motivate a small retail team to achieve sales goals and provide exceptional customer service.
• Maintain high visual merchandising standards, ensuring the store is inviting and well-presented at all times.
• Oversee inventory control, including receiving, tagging, and tracking merchandise.
• Train, coach, and schedule team members; conduct regular performance reviews.
• Handle client inquiries, special orders, repairs, and custom design consultations with professionalism and care.
• Build lasting relationships with customers and maintain a high level of customer retention.
• Ensure all transactions are processed accurately and maintain compliance with store policies.
• Assist in marketing initiatives, promotions, and community engagement efforts.
• Monitor sales data, generate reports, and provide insights to improve performance.

Qualifications:

• 5+ years of retail management experience (jewelry industry preferred but not required).
• Proven ability to meet or exceed sales goals and drive business results.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Management

Industries

• Retail Luxury Goods and Jewelry and Wholesale Luxury Goods and Jewelry