Store Manager

Shoe Show Inc.; Wilkes-Barre (Luzerne County); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401(k) with company match

Employee Discounts

Job summary

SHOE SHOW, INC. operates SHOE DEPT. ENCORE #232 in Wilkes-Barre, PA, seeking an experienced Store Manager.

The role leads a team to deliver exceptional customer service, drive sales, and manage store operations. The manager sets performance expectations, trains staff, and ensures adherence to brand standards. The position requires prior supervisory experience, a passion for customer service, and the ability to handle varied hours, including weekends.

Qualifications

• Must have at least 1 year in a supervisory/management role.
• Minimum 1 year of retail experience.
• Detail-oriented with strong organizational skills.
• Passion for excellent customer service.
• Ability to operate company computer systems.
• Available for varied hours, including weekends and AM/PM shifts.

Responsibilities

• Recruit, hire, develop, and retain store talent.
• Create monthly schedules to ensure coverage and efficiency.
• Oversee merchandise processing and stockroom organization.
• Implement company strategies, promotions, and directives.

Skills

Store management

Retail experience

Detail-oriented

Customer service

Operations proficiency

Flexible hours

Tools

Company computer systems

Job description

Shift and Schedule

Benefits, if eligible

Medical Dental Vision LTD STD PTO/PT-Sick Employee Discounts 401 (k) with company match Truist Momentum Financial Planning Tool

SHOE SHOW, INC., the country's largest privately held footwear retailer in business for 66 years with nearly 1,000 stores in 47 states, is seeking an experienced Store Manager to join our team. This position is available at SHOE DEPT. ENCORE #232 located in Wilkes Barre, PA.

What You Should Know

Store Manager's leadership and guidance to their team creates a positive environment focused on customer service, maximum productivity, profitability, and sales generation. Store Managers must be able to perform the functions of a company Assistant Manager.The Store Manager motivates their team by setting a positive example and always demonstrating the highest standards of customer service and behavior expectations. They create an overall store atmosphere that develops positive relationships and a team environment. They establish and maintain SHOE SHOW, INC's standard of customer service by acting with a "Customer Comes First" attitude. The Manager delivers clear expectations and holds the store team accountable in achieving all brand, performance, and behavior standards.

What You Will Do

The Store Manager recruits, hires, develops, and retains top management and sales talent. Training from the Store Manager includes, but is not limited to product knowledge, customer service, and store operations- constantly setting key performance indicator goals, measuring performance, and providing feedback to all levels of the store team.To ensure adequate sales floor coverage, the Store Manager creates a monthly schedule, ensuring that all shifts have a balanced staff with the ability to cover all business and operational needs. The Store Manager oversees the execution of merchandise processing and flow to floor maintaining exceptional stock room standards of efficiency and organization. They will direct and implement all SHOE SHOW, INC. strategies, promotions, and directives in a timely manner. Bi-annual inventories are also led by the Store Manager.They will perform additional duties as required including up to 25% travel as needed.

Qualifications

• One year prior management/supervisory skills required.
• One year retail experience required.
• Must be detail-oriented with strong organizational skills.
• Must have a passion for excellent customer service.
• Must be able to operate company computer systems.
• Must be available various hours, including AM/PM and weekends.