Store Manager

La-Z-Boy Incorporated; Westminster (CO); On-site; USD 60,000 - 95,000; Full time

Job summary

A leading company in comfort solutions is seeking a dynamic leader to oversee store operations, drive sales, and enhance customer experiences. This role requires strong team management and operational skills, with a focus on achieving financial targets and fostering a positive workplace culture. The ideal candidate will have a Bachelor's degree and several years of retail experience, along with exceptional communication and analytical skills.

Benefits

Health Insurance

401(k)

Paid Holidays

Time Off

Qualifications

• 3-5 years in a retail sales environment.
• Experience managing retail sales teams preferred.

Responsibilities

• Lead and supervise sales teams, enhancing performance.
• Achieve store operational benchmarks and maintain profitability.
• Champion the company’s brand strategy and customer experience.

Skills

Interpersonal Communication

Analytical Skills

Team Management

Customer Service

Education

Bachelor’s Degree

Tools

Microsoft Office 365

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary:

We are seeking a dynamic leader who will embody our company’s values around people, processes, operations, and brand advocacy. This leader will be responsible for personal sales, store sales goals, team leadership, operations management, delivering exceptional customer experiences, and implementing strategies to meet revenue targets. The role is pivotal in ensuring store success and contributing to overall company growth, maintaining the highest standards of ethics, integrity, and professionalism.

Total Compensation Range: $60,000 - $95,000 per year (including base, commission, and bonus)

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

People:

• Provide guidance, training, and support to sales teams to enhance sales techniques and performance.
• Lead and supervise all aspects of the employee lifecycle, including recruitment, training, development, and succession planning, fostering a top-performing team.
• Enhance employee engagement, promote a positive workplace culture, and build effective teams.
• Communicate effectively across all levels.

Process:

• Achieve or exceed store and annual operational benchmarks.
• Evaluate team performance and behaviors to optimize effectiveness.
• Model and teach established sales and design processes to surpass customer expectations.
• Maintain store profitability through managing financial metrics and margins.

Brand Advocacy:

• Model and teach product knowledge.
• Champion the company’s brand strategy and deliver a first-class customer experience.
• Align merchandising, pricing, and product flow with company standards.
• Uphold visual standards by ensuring cleanliness and organization.

Operations:

• Utilize store visit forms for performance tracking.
• Hold regular meetings with staff.
• Ensure proper execution of systems and procedures.
• Collaborate with support teams for operational excellence.
• Adhere to legal and accounting standards.
• Plan and execute sales promotions and market improvement projects.

SCOPE & IMPACT:

This role significantly influences store financial health, team morale and development, operational efficiency, and customer experience, managing store revenue up to $5 million and leading up to 15 direct reports.

MINIMUM REQUIREMENTS:

• Education: Bachelor’s degree or equivalent experience.
• Experience: 3-5 years in a retail sales environment.
• Skills: Proficiency in Microsoft Office 365, financial literacy, interpersonal communication, analytical skills, goal orientation, team management, customer service.
• Other: Flexibility to work evenings, weekends, and holidays as needed.

PREFERRED REQUIREMENTS:

• Experience managing retail sales teams.
• Strong understanding of profit and loss.
• Business acumen and effective relationship-building skills.

SUPERVISORY RESPONSIBILITIES:

Up to 15 direct reports.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Ability to lift/carry up to 50 pounds.
• Stand for long periods.
• Perform repetitive hand motions, and listen actively.
• Sit, walk, bend, and stoop as needed.
• Work indoors in a controlled environment.
• Pass background and drug screening.

OTHER DUTIES:

This description is not exhaustive; duties may change without notice.

Pay and Benefits:

Expect a total compensation of $60,000 - $95,000 annually, including base salary, commissions, and bonuses. Base pay is $60,000, with uncapped commissions (3% on design sales, 2% on others) and potential monthly bonuses up to $1,500. Our pay practices are transparent to foster understanding and confidence.

Weekly hours: 40. Work shift details and employee benefits, including health insurance, 401(k), paid holidays, and time off, are provided in our Benefits Guide for US Employees. We are an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available upon request via our recruiting team.