Store Manager

Scooter's Coffee; Waukee (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Tandem Enterprises dba Scooter’s Coffee is seeking a Store Manager to lead day-to-day operations at our Waukee location. The role focuses on coaching the team, maintaining service quality, and driving store performance in a fast-paced environment.

The position is full-time and salaried, with responsibilities including payroll, training, and coordinating with the Store Owner. Franchise terms apply, with wage and benefits managed by the local franchisee.

Responsibilities

• Lead and coach your team through rushes and uphold strong customer service.
• Maintain store cleanliness inside and outside; upsell drinks, food, and add-ins.
• Hold team members accountable for all company policies and procedures; serve as point of contact for questions.
• Complete inventory and Harvest orders weekly; manage payroll bi-weekly; interview, hire, and train new employees.
• Conduct monthly/quarterly meetings with Store Owner; bring ideas for growth and development.
• Be available for phone calls and handle all personnel situations; adapt schedule to train team as needed.

Job description

Established in 1998, Scooter’s Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Tandem Enterprises dba Scooter’s Coffee

Store Manager - Job Description

Responsibilities of Manager include, but are not limited to:

Leading & Coaching the Team

• Hold the team accountable
• Direct the barista station workflow and maintain quality and speed of service
• Maintain confident, positive demeanor during stressful circumstances
• Provide feedback and encouragement to employees
• Answer questions and field team member phone calls as needed
• Use good judgement to know when to contact Store Owner with emergency situations

Paperwork Tasks & Meetings

• Complete inventory and enter Harvest order in shopping cart each week
• Complete payroll and submit to payroll provider on a bi-weekly basis.
• Interviewing, hiring, and training of new employees
• Check Tandem Enterprises email address daily (during scheduled working hours) and respond to emails from Corporate and Store Owners in a timely fashion
• Other tasks as assigned by Store Owner at their discretion
• Conduct monthly/quarterly meetings with Store Owner. Bring any ideas for growth, professional development needs, and questions to this meeting.

Schedule

• Lead and coach your team through rushes
• Uphold strong customer service
• Maintain store cleanliness both inside and outside
• Upsell drink size, food, and drink add-ins
• Hold team members accountable for all company policies and procedures
• Serve as point of contact for team member questions
• This includes being available for phone calls and handling all personnel situations as they arise
• Coach the team as to what constitutes an emergency and, therefore, a phone call
• Maintain flexibility to work nights in order to train new team members, or re-train existing team members

Same Store Sales Growth

• Work closely with Store Owner to maximize same store sales growth and customer retention
• Uphold the integrity of the 3 Amazings - amazing people, serving amazing drinks, amazingly fast

HAVE FUN, COACH YOUR TEAM, & MAKE THE DAY OF THOSE AROUND YOU!!!

Job Types: Full-time

Salaried Position - Negotiable

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.