Store Manager

Scooter's Coffee; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Scooter’s Coffee in the United States is seeking a Store Supervisor to lead daily operations, uphold brand standards, and deliver an exceptional customer experience.

You’ll interview, train, schedule staff, manage cash handling, and monitor performance metrics, while developing the team in a fast-paced environment. The role starts with eligibility to work in Omaha, NE or Dallas, TX for the first four weeks.

Qualifications

• Supervisory experience in restaurant or retail (2+ years).
• Strong communication and interpersonal skills.
• Ability to lead and teach others.
• Team-oriented, energetic and flexible in a fast-paced environment.

Responsibilities

• Ensure consistent customer experience via staffing and brand beverage execution.
• Maintain store appearance, cleanliness, food safety, and equipment.
• Interview, hire, train, and develop staff to meet company standards.
• Provide ongoing feedback and develop staff motivation.
• Determine staffing and create schedules.
• Maximize sales and manage expenses to contribute to profitability.
• Maintain sales/performance metrics and participate in goal setting.
• Ensure cash handling, POS, safety and operational procedures are followed.
• Maintain daily, weekly, and quarterly financial reports.
• Maintain final accountability for store operations.

Skills

Leadership

Communication

People skills

Energy

Teamwork

Problem solving

Multitasking

Customer focus

Supervisory experience

Job description

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter’s “Amazing” customer service experience
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
• Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
• Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance

• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
• Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses

• Maintain company standards in personal and store sales/performance metrics
• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
• Maintain daily, weekly, and quarterly financial reports
• Maintain final accountability for store operations

QUALIFICATIONS

• Ability to work in Omaha, NE or Dallas, TX for the first 4 weeks of employment
• Ability to effectively teach and lead others
• Excellent communication and interpersonal skills
• Passion for working with people
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Strong problem-solving, multi-tasking, and administrative
• Ability to anticipate and respond to customer needs
• 2+ years of supervisory experience in a restaurant or retail environment

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.