Store Manager

Goodwill of Central Iowa; Waukee (IA); On-site; USD 45,000 - 100,000; Full time

Job summary

An established industry player is seeking a Retail Store Manager to lead a dynamic team in making purposeful employment possible. This role involves managing store operations, training employees, and ensuring excellent customer service while achieving key performance indicators. With a focus on love, kindness, and respect, you will be instrumental in fostering a positive work environment and driving the mission of Goodwill of Central Iowa. Enjoy a competitive salary with bonus opportunities and a comprehensive benefits package that supports your well-being and professional growth. Join a team that values your contributions and makes a real difference in the community!

Benefits

Full Benefits Package

Annual Earnings up to $100,000

Monthly Bonus Opportunity

Flexible Schedule

PTO

403B Retirement Plan

Lifestyle Spending Accounts

Training and Recognition Programs

Qualifications

• 12 months of management experience required, preferably in retail.
• Strong coaching and leadership skills with a focus on employee development.

Responsibilities

• Lead and develop store employees to achieve sales and production goals.
• Manage store processes effectively and provide excellent customer service.

Skills

Management Experience

Coaching and Development

Problem-Solving

Interpersonal Skills

Organizational Skills

Financial Literacy

Flexibility and Adaptability

Education

High School Diploma or Equivalent

Military Service or Related Employment

Tools

Microsoft Office Suite

Human Resources Information System (HRIS)

Learning Management System (LMS)

Point of Sales System

Job description

Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa

Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.

Learn how we are all working together to make purposeful employment possible for all central Iowans.

Goodwill of Central Iowa is looking for a Retail Store Manager to successfully lead donated-goods retail employees with our values of love, kindness, and respect.

Successful candidates have:

• 12 months of management experience - softlines and hardlines experience preferred,
• A dedication to coaching, leading, and developing others,
• Exceptional problem-solving abilities,
• A growth mindset.

Good Values

Good Mission

Goodwill of Central Iowa

• Base pay + Monthly bonus opportunity! Annual earnings of up to $100,000 per year.
• Full benefits package including medical, dental, vision insurance, retirement plan with 5% company match.
• No long holiday or seasonal hours here! Stores are open 9 a.m. to 9 p.m. Monday through Saturday and 12 p.m. to 5 p.m. on Sundays!

Our Store Managers are responsible for leading, training, and developing store employees. This position manages the store to achieve KPI’s (key performance indicators) goals, which are measured and recorded monthly, quarterly, and annually with a goal of meeting or exceeding revenue targets to help fund GCI’s (Goodwill of Central Iowa) mission of making purposeful employment possible for all. GCI Store Managers provide excellent customer service to external and internal customers. This position will own and lead processes such as donation tracking, production and pricing of donated goods, cash balancing, performance management, safety, and training using various technology and systems.

What you'll do here:

• Leads, trains, and develops employees using various methods including in-person, online, and written processes.
• Regularly provides work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Manages the team and store processes effectively to meet sales and production goals monthly, quarterly, and annually.
• Leads communication within the store through team meetings, one-on-one conversations, electronically, and by posting or distributing relevant written materials.
• Partners with Marketing, Human Resources, Finance, and Mission departments on GCI initiatives and process improvement activities.
• Supports the Mission department and activities through our round-up program, promoting Mission activities and programs, supporting Mission goals and employees.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Leads store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Partners with District Manager and Safety & Loss Control Specialist to lead safety processes, regular safety activities, and safety training.
• Effectively uses technology such as Microsoft Office suite, Point of Sales system, Human Resources Information System, cash register operations system, camera system, to communicate, monitor, and track store and employee activities.
• Analyzes expenses, production, and sales to achieve revenue goals to support and fund Goodwill of Central Iowa’s mission. Participates in monthly financial calls. Completes regular KPI reports, oversees employee timekeeping, and completes bi-weekly payroll actions.
• Regularly completes and submits reports, performs employee actions within the HRIS (human resources information system), monitors and updates timekeeping and payroll data for team members, monitors employee training progress in the LMS (learning management system) and assists employees in accessing their records and training within our systems.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

What you’ll need:

• Strong interpersonal skills, ability to communicate effectively in written and verbal formats.
• Experience successfully leading, developing, and coaching employee performance.
• Ability to use available resources to make decisions based on business and organization goals and needs.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Able to be flexible and adaptable to change.
• Financial literacy; expense and records management, store budget, and employee payroll budget. Ability to pull reporting data, analyze, and use data to make business decisions.
• Proficient in Microsoft Office suite including Word, Excel, and Outlook.
• Access to reliable transportation for regular participation in work and possess valid Iowa Driver’s License, a good driving record, insurable, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.
• Must be able to pass a criminal background check and a dependent adult and child abuse background check.
• High school diploma or its equivalent. A minimum of 4 years of any combination of military service, high school, or related full-time paid employment.
• A minimum of 18 months of related full-time paid employment, including at least 12 months of management experience.
• Able to obtain First Aid/CPR certification.

*This position requires a flexible schedule which includes days, evenings, and weekends to support business needs.

Goodwill of Central Iowa and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.

If you are ready to work for an organization that brings out the best in people, apply today!

CITYVIEW "Best Local Thrift Shop" 2019, 2020, & 2023 Winner!

At Goodwill, we Value Love, Kindness, and Respect.

Explore the Benefits of Working at Goodwill of Central Iowa

Great benefit opportunities for both part-time and full-time employees including health benefits, PTO, 403B, Lifestyle Spending accounts, training and recognition programs, and more. Learn more about our benefit opportunities when you work for Goodwill of Central Iowa.

Goodwill of Central Iowa and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vets/Disability) and E-Verify Participants.