Store Manager

Optimum; Village of Spring Valley (NY); On-site; USD 58,000 - 97,000; Full time

Job summary

Optimum, a leader in connectivity solutions, is seeking a motivated Retail Store Manager. The role involves overseeing store operations, driving sales, and developing a high-performing team to deliver exceptional customer experiences. Ideal candidates are strategic leaders who are passionate about team development and achieving business results.

Benefits

Medical, Dental & Vision Insurance from day one

Discounted TV/Internet/Phone Employee product benefits

Tuition reimbursement

Paid vacation and sick pay

Sales Incentive and Bonus programs

401(k) with company-matched funds

Opportunities for career advancement

Qualifications

• Minimum 3 years in retail or customer service management, preferably in telecommunications.
• Prior experience leading a team and driving sales performance.

Responsibilities

• Oversee all daily operations of a high-volume retail store.
• Drive store sales by promoting Optimum's connectivity solutions.
• Recruit, train, coach, and develop a high-performing team.

Skills

Communication

Leadership

Analytical Skills

Problem Solving

Customer Service

Education

High school diploma

Associate degree in Business

Tools

Microsoft Office

Job description

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This range is provided by Optimum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$58,738.00/yr - $96,499.00/yr

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

As a Retail Store Manager at Optimum, you'll be responsible for overseeing all daily operations of a high-volume retail store. You’ll develop and lead a team of Retail Sales Consultants, ensure world-class customer experiences, and drive strong sales performance in mobile and internet services.

This is a role for a strategic, hands-on leader who is passionate about team development, retail excellence, and advancing business results. You’ll work closely with Marketing, use data to drive continuous improvement, and stay ahead of technology trends. If you're looking to grow into a leadership role with a strong salary and benefits that support your lifestyle—this is the opportunity for you.

Responsibilities

• Store Leadership & Operations Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight. Create a collaborative, performance-driven culture that prioritizes both sales results and customer satisfaction.
• Sales & Customer Experience Drive store sales by promoting Optimum's connectivity solutions. Deliver outstanding service by helping customers choose the best mobile and internet packages. Analyze store performance metrics to identify trends and improvement areas.
• Team Management & Development Recruit, train, coach, and develop a high-performing team. Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals. Conduct regular performance reviews and support continuous learning.
• Collaboration & Strategy Work cross-functionally with the marketing team to implement local campaigns and promotions. Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities.
• Technology & Product Knowledge Stay up to date with new product launches, service upgrades, and technology trends. Educate and equip your team to confidently assist customers and maximize product adoption.
  
  

Qualifications

Experience

• Minimum 3 years in retail or customer service management, preferably in telecommunications or a high-volume sales environment
• Prior experience leading a team and driving sales performance
  
  

Skills

• Excellent communication, leadership, and coaching skills
• Strong analytical, problem-solving, and planning abilities
• Knowledge of mobile and internet connectivity services
• Proficiency with Microsoft Office (Excel and Word)
• Familiarity with wireless terminology and industry trends preferred
  
  

Additional Requirements

• Valid driver’s license and willingness to travel to multiple locations
• Flexibility to work weekends, holidays, and varying shifts
• Bilingual (Spanish) highly preferred
  
  

Education

• High school diploma required
• Associate degree in Business or related field preferred
  
  

Benefits

• Top-notch benefits: Medical, Dental & Vision Insurance from day one.
• Stay connected: Discounted TV/Internet/Phone Employee product benefits.[1]
• Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
• Comprehensive training: We'll equip you with the knowledge you need to succeed.
• Time to relax: Enjoy paid vacation and sick pay.
• Incentives galore: Dive into our Sales Incentive and Bonus programs for additional earning opportunities
• Secure your future: Contribute to a 401(k) with company-matched funds.
• Continuous growth: Opportunities for career advancement within our organization.
  
  

[1] Subject to eligibility requirements and Company plan terms, including location of residence in Optimum footprint.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $58,738.00 - $96,499.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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