Store Manager

Lids; Tallahassee (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Lids is seeking a Store Manager who will be the heart of the brand, responsible for driving sales, managing team performance, and ensuring exceptional customer service. The ideal candidate will have a strong background in retail management, with a focus on creating an inclusive and engaging environment for both customers and staff. This role involves overseeing store operations, product management, and developing team members to meet company goals.

Qualifications

• Post-secondary education and related experience or equivalent.
• Proven supervisory and training skills.
• Ability to produce sales results and minimize loss.

Responsibilities

• Manage store hiring strategy and team development.
• Lead sales strategies to achieve KPIs and deliver customer service.
• Ensure compliance with operational policies and procedures.

Skills

Sales results

Supervisory skills

Interpersonal skills

Communication skills

Computer proficiency

Education

Post-secondary education

Job description

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About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principle Duties And Responsibilities

People & Training Development

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist the market’s Authorized Trainer in onboarding new team members.
• Create a fun and productive environment, helping team members understand how their work supports company objectives.
• Establish a respectful and inclusive team environment, adhering to Lids Brand Standards.
• Update team member information, including time off, shift swaps, availability, and employee records.
• Lead and monitor ongoing training strategies for staff.
• Address employee concerns and collaborate with support teams when necessary.
• Drive team engagement through recognition and performance management.
• Collaborate across store channels using company platforms.

Customer Experience

• Lead sales strategies to achieve KPIs and deliver exceptional customer service.
• Resolve customer feedback and issues promptly.
• Manage team to ensure optimal customer service.
• Promote membership programs and special offers to customers.

Operations

• Ensure team compliance with scheduling, payroll, policies, and procedures.
• Plan and manage store schedules based on team qualifications and availability.
• Handle business disruptions and maintain operational continuity.
• Implement directives, promotions, and initiatives from HQ.
• Maintain store safety, technology, facilities, and supplies.
• Manage cash handling and inventory audits.

Product & Inventory Management

• Drive store product strategy, including receiving, merchandising, and exiting products.
• Organize backroom for efficiency.
• Ensure product compliance with vendor regulations.
• Lead markdowns and pricing strategies.
• Monitor and manage inventory levels and accuracy.
• Execute visual merchandising and store presentation strategies.

Job Required Knowledge & Skills

• Post-secondary education and related experience or equivalent.
• Ability to produce sales results and minimize loss.
• Proven supervisory and training skills.
• Strong interpersonal and communication skills.
• Computer proficiency.
• Physical ability to lift up to 50 pounds and work with hands overhead.
• Ability to stand for extended periods and travel overnight if needed.
• Flexibility to work varying days and hours.

Reports To

• District Sales Manager

EEO Statement

Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer...