Store Manager

CNG Holdings, Inc; Stillwater (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

CNG Holdings, Inc. is seeking a Store Manager responsible for overseeing operations and profitability at retail locations. The role requires exceptional customer service skills, leadership, and the ability to manage cash handling procedures. Candidates should have a high school diploma and relevant experience in sales and supervision.

Qualifications

• 2+ years of experience in sales and cash handling.
• 1+ year of supervisory experience preferred.
• Must maintain valid Driver’s License and Automobile Insurance.

Responsibilities

• Manage daily operations and profitability of retail locations.
• Educate customers on the product portfolio.
• Support store staff to ensure excellent customer service.

Skills

Customer service

Active listening

Communication

Multitasking

Education

High school diploma, GED, or equivalent experience

Tools

Microsoft Office

Job description

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. T he Store Manager is responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership.

Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet their needs .

Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.

Escalate issues to the District Director of Operations ( DDO ) and Corporate Office if unable to resolve the issue directly with the customer .

Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations , store operating procedures , and district or region volume expectations .

Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer , and other cash handling requirements ; m ay be responsible for bank deposits or bank pick-ups .

Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies .

Perform customer verifications to validate information presented.

P rocess all transactions accurately and per company policy, including but not limited to loans, check cashing , and Net Spend .

Comply with federal and state regulations and Company polic ies and procedure s .

Complete compliance trainings and quarterly I Agree timely .

Coordinate operations, development, and training necessary for store achieving metric targets .

M aintain store staff schedule and assist covering other stores within the district .

Support store staff to ensure excellent customer service and embodiment of sales culture .

Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district .

Other duties as assigned .

Minimum Education and Experience Required:

High school diploma, GED, or equivalent experience

2+ years of experience with sales, customer service , and cash handling

1+ year of supervisory experience preferred

Exceptional customer service, active listening, and verbal and written communication skills

Proficient in Microsoft Office programs

Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership

Must have own personal reliable transportation in compliance with published policy and procedure , t his may not include public transportation, transportation from family or friends , m ust maintain a valid Driver’s License and valid Automobile Insurance while employed by the company

Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands :

Call center/Retail/Office environment

Extended phone usage

Long periods of standing

Extended viewing of computer screens and typing

Must be able to lift up to 50lbs, with or without reasonable accommodations

Must be able to travel to all stores within the assigned district with personal vehicle

May be asked to travel to neighboring districts

Must work assigned shifts as scheduled

Supervisory Functions:

Position may be on-site lead for one or more Assistant Store Managers

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.

Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.

Our vision is to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so that they can build a better future for themselves and their families.

CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!

Commitment to Diversity:

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

About Us

Check `n Go operates retail stores across the U.S. In 2003, Check `n Go broadened its reach with the launch of its online business. At checkngo.com, visitors can research products, apply for loans online, view their accounts, make payments online, and more. Whether they choose to go online or visit a store, customers count on Check `n Go when they need help making ends meet.