Store Manager

Lovisa Pty Ltd; St. Louis (MO); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Lovisa Pty Ltd seeks a Store Manager for an on-site role in St. Louis, MO. You will oversee daily operations, coach a team, and ensure Lovisa’s fashion-forward standards drive sales and customer satisfaction.

You will manage inventory, implement loss prevention, and report performance while providing exceptional service in a fast-paced retail environment.

Competenze

• Customer-facing skills and commitment to customer satisfaction.
• Proven store management experience with team leadership.
• Strong communication with customers, staff and leadership.
• Knowledge of retail loss prevention practices and procedures.
• Experience in fashion or accessories retail is highly desirable.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Demonstrated skills in sales driving, visual merchandising, and performance reporting.
• High school diploma or equivalent; post-secondary business/retail education is a plus.

Mansioni

• Oversee daily store operations and opening/closing procedures.
• Schedule staff and manage visual merchandising reflecting Lovisa's brand.
• Lead, coach and develop team to deliver exceptional customer service and hit sales targets.
• Monitor inventory, stock replenishment, and shrinkage reduction efforts.
• Address customer concerns, drive satisfaction initiatives, and report store performance.
• Ensure compliance with company policies and safety standards.

Conoscenze

Customer service

Store management

Communication

Loss prevention

Fashion/Accessories retail

Sales driving

Visual merchandising

Performance reporting

Flexible schedule

Formazione

High school diploma

Post-secondary in business/retail

Descrizione del lavoro

Company Description

Lovisa Pty Ltd is a fast-growing, fashion-forward jewelry retailer established in 2010, now operating over 900 stores across more than 37 countries and listed on the ASX. The company focuses on delivering on-trend fashion jewelry at ready-to-wear prices, with global trend spotting and an innovative design team that introduces around 150 new styles to stores each week. Lovisa values diverse cultures and leverages the unique knowledge and experience of team members worldwide, fostering an inclusive and supportive environment. Team members are passionate about fashion, style, and customer service, living Lovisa's culture commitments with a strong can-do attitude. The brand's core belief, "It's about the customer, always," drives every aspect of the business.

Role Description

The Store Manager role is a full-time, on-site position based in St Louis, MO. The Store Manager is responsible for overseeing daily store operations, including opening and closing procedures, staff scheduling, and maintaining visual merchandising standards that reflect Lovisa's fashion-forward brand. This role includes leading, coaching, and developing team members to deliver exceptional customer service and achieve sales and profitability targets. The Store Manager will monitor inventory levels, manage stock replenishment, and implement retail loss prevention practices to reduce shrinkage. Day-to-day responsibilities also include handling customer concerns, driving customer satisfaction initiatives, reporting on store performance, and ensuring compliance with company policies and safety standards.

Qualifications

• Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction.
• Proven Store Management experience in a retail environment, with the ability to lead and develop a team.
• Effective Communication skills for interacting with customers, team members, and leadership.
• Knowledge of Retail Loss Prevention practices and procedures.
• Experience in fashion or accessories retail is highly desirable.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as required.
• Demonstrated skills in sales driving, visual merchandising, and performance reporting.
• High school diploma or equivalent required; post-secondary education in business, retail management, or a related field is an asset.