Store Manager

EXPRESS; Santa Rosa (CA); On-site; USD 44,372 - 70,202; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Paid Time Off

Parental leave for new moms and dads

Job summary

EXPRESS in Santa Rosa is seeking a Store Manager to lead all aspects of the customer experience and store operations. Candidates should have 3-5 years of management experience and a strong ability to drive sales, develop talent, and create a positive in-store environment.

The role includes managing store operations, implementing strategies for success, and ensuring safety standards. Benefits include medical coverage, 401(k) matching, and paid time off.

Qualifications

• 3-5 years of previous store management experience overseeing $3 million in sales.
• Proven ability to network, recruit, train, and promote associates.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Drive and guide customer experience and store operations.
• Support a positive store morale and teamwork.
• Manage daily store operations and ensure safety standards.

Skills

Teamwork

Communication

Sales Accountability

Multitasking

Job description

Store Name

Santa Rosa

Responsibilities

The Store Manager position is twofold: to drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team.

Key Responsibilities

Talent

• Support an environment which encourages an exceptionally high level of store morale
• Focus all store associates on creating an environment built on teamwork and a "one team" mentality
• Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent
• Build a succession plan for all roles
• Identify and nurture the growth of high performing store associates
• Develop and maximize the success of store associates to achieve sales potential and customer experience
• Attract, recruit and hire all store associates

Customer and Associate Experience

• Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
• Create a culture of proactive customer engagement
• Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
• Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
• Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in-store experience through visual standards

Execution

• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Create clear action plans that optimize results
• Direct workload and ensure execution of plans and strategies across the store
• Ensure the adherence to Company Policies and the safety of store associates and Customers
• Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
• Ensure an effective schedule with the right associate in the right place at the right time
• Manage controllable expenses and ensure loss prevention and safety standards in place

Essential Qualifications

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
• Proven ability to increase sales and store profitability
• Proven ability to network, recruit, interview, train, develop and promote associates
• Ability to travel periodically, as needed for meetings
• Ability to move medium to large items weighing up to 50 pounds

Preferred Qualifications (skills And Abilities)

• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Collaborative, respectful team member
• Ability to multitask and handle multiple customers and/or processes at once

Benefits And Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Paid Time Off
• Parental leave for new moms and dads

Pay Range

$32.21 - $50.96 per hour

Equal Opportunity Employer

PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies

Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.