Associate Manager

EXPRESS; Somerville (MA); On-site; USD 29,205 - 43,050; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

EXPRESS is seeking an Associate Manager for their store in Somerville, Massachusetts. The role involves supporting store operations, recruiting and training staff, and ensuring exceptional customer experiences.

The ideal candidate should have 3-5 years of retail experience, strong communication skills, and the ability to drive sales results. Benefits include medical coverage, a 401(k) plan, paid time off, and more.

Qualifications

• 3-5 years of relevant job experience.
• Proficient in use of technology such as iPad and registers.
• Meets defined availability criteria, including nights and weekends.

Responsibilities

• Support store operations and manage daily functions.
• Coach and train store associates for professional growth.
• Drive sales results and enhance customer experience.

Skills

Retail experience

Sales management

Communication skills

Customer service skills

Education

High School or Equivalent

Tools

iPad

Registers

Job description

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Assembly Row

Responsibilities

The Associate Manager supports the store manager in managing store operations, recruiting, management, training and sales functions, drives productivity, compliance with company policies, and creates a great in-store shopping experience for our retail customers.

Key Responsibilities

• Attract, hire, develop, inspire, and retain top talent
• Support an environment, which encourages an exceptionally high level of the store morale.
• Focus all store associates on creating an environment built on teamwork and inspiring a "one team" mentality.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent.
• Identify high performing store associates and assist in their growth.
• Develop and maximize the success of store associates to achieve sales potential and customer experience.
• Attract and hire store associates, up to and including Sales Leaders.
• Analyze the business and execute/communicate clear action plans that optimize results.
• Manage all aspects of daily store operations.
• Ensure all store associates have clarity on goals and action plans.
• Provide feedback to help support the creation of clear action plans that optimize results.
• Manage and delegate workload and ensure execution of plans and strategies across the store.
• Maintain adherence to Company Policies and ensure the safety of store associates and Customers.
• Manage merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store.
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
• With approval of the Store Manager, build an effective schedule with the right associate in the right place at the right time.
• Support and develop a store environment focused on consistently delivering a great in‑store customer experience.
• Resolve customer complaints to a positive outcome. Determine source of issues and take initiative to identify and resolve.
• Lead consistent focus on delivering a great customer experience.
• Create a culture of proactive customer engagement to exceed our customer's expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create positive in‑store experience through visual standards.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 3-5 of relevant job experience
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong supervisory, communication and customer service skills
• Minimum of two years relevant experience
• Prior sales management experience

Benefits & Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Part‑time associates may be eligible for paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
• Part‑time associates may also receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
• Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$21.20 - $31.25 per hour

Equal Opportunity Employer

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say "Associate Relations" or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Notification to Agencies

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.