Store Manager

H&M; Sandy (UT); On-site; USD 65,000 - 77,000; Full time

Job summary

H&M is looking for a Store Manager to oversee the omni customer experience in Sandy, Utah. This role involves leading a team, analyzing sales performance, and maintaining high visual standards. The ideal candidate will demonstrate strong leadership, communication, and analytical skills, with a commitment to fostering an inclusive team environment.

Benefits

Employee discount

Health coverage

Wellness programs

Retirement plans

Paid leave

Qualifications

• Relevant leadership experience in retail management and operations.
• Strong leadership skills with a responsibility-driven approach.
• Ambitious, good communicator, analytical, and comfortable with numbers.

Responsibilities

• Lead the store team to excel and ensure high customer satisfaction.
• Analyze sales data and develop plans to optimize performance.
• Manage talent recruitment, onboarding, and development.

Skills

Leadership

Analytical skills

Customer service

Communication

Job description

Job Description

About the Role
As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards according to store format, location, and global & regional strategies. You will lead the store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales data, follow up on results, and develop plans to optimize performance and profits.

A Day in the Life
Working at H&M means no two days are ever the same. A typical day includes the following responsibilities:

Customer Sales & Profit

• Manage the total omni customer experience, ensuring visual and commercial presentation aligns with guidelines and strategies.
• Represent the H&M brand positively during all customer interactions.
• Set, analyze, and follow up on sales and budget goals, creating plans to meet targets.
• Provide excellent personal customer service, guiding customers through fashion stories and actively selling products.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Plan staffing according to sales budgets and activities.
• Ensure routines in fitting rooms and checkouts are followed, including transactions, returns, and exchanges.
• Identify commercial opportunities by understanding store strengths and competitors.
• Manage store maintenance efficiently.
• Handle administrative routines for people and operations correctly.

Fashion & Trend Awareness

• Stay updated on fashion trends, styles, brands, competitors, and influencers.
• Ensure your team provides product and fashion knowledge to customers.
• Understand the local market, customer base, and fashion trends.

Team & Development

• Manage talent recruitment, onboarding, upskilling, and development.
• Conduct performance evaluations and succession planning.
• Share knowledge and skills with your team.
• Collaborate with the area team and store leadership, including VMs.
• Maintain effective communication and professionalism.
• Plan and schedule team work hours.
• Conduct regular team meetings to motivate and inform.
• Ensure procedures, routines, security, and legal requirements are followed.
• Participate in onboarding, training, and development programs.

Retail Operations/Visual & Commercial Execution

• Maintain a clean and organized sales floor and back of house.
• Ensure high-quality visual and product presentation, with proper garment care.
• Maintain stock levels and provide input on allocation.
• Support daily opening and closing routines.
• Manage the full garment cycle and fitting room routines according to standards.
• Utilize in-store tech services and tools effectively.
• Maintain accurate price signage following guidelines.
• Keep BOH areas tidy and informative, ensuring safety and security.

Qualifications

• Strong leadership skills with a responsibility-driven approach.
• Effective team coaching and development abilities.
• Ambitious, good communicator, analytical, and comfortable with numbers and statistics.
• Relevant leadership experience in retail management and operations.
• Experience working closely with a team.

Why You’ll Love Working at H&M

• Valuing diversity across race, ethnicity, gender, age, religion, sexual orientation, and disability.
• Being part of a values-driven organization with a strong culture.
• Access to Colleague Resource Groups for community and networking.
• Inclusive environment encouraging authenticity.
• Global talent community offering career growth opportunities.
• Comprehensive benefits including health insurance, wellness programs, retirement plans, paid leave, and community service days.
• Employee discount at H&M and other brands.

Additional Information

Expected base salary range: $65,397.21 - $76,187.75 annually.

EEOC Code: OFM
Pay Status: Salary, Non-Exempt (Exempt for top volume locations)

*This posting highlights key responsibilities and may include additional duties at the company's discretion. Compensation may vary based on qualifications and location.

We support reasonable accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Benefits

Attractive global and local benefits, including staff discounts, health coverage, wellness programs, retirement plans, paid leave, and more.

Inclusion & Diversity

We are committed to inclusive, diverse, and equitable workplaces, considering all diversity dimensions in our recruitment process. We aim for a fair process and kindly ask applicants not to attach cover letters to reduce biases.

Company Description

H&M’s purpose is to liberate fashion for the many, encouraging self-expression. We foster a culture of inclusion and belonging, supporting colleagues to be themselves and grow their careers.