Store Manager

Topologie International; San Francisco (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Product allowance

Employee discount

Job summary

Topologie International in San Francisco is seeking a Store Manager to lead all aspects of store operations, team leadership, and customer experience. You will set the standard for service excellence and act as a key brand ambassador, driving business performance while cultivating a culture of co-creation, collaboration, and community.

You will mentor staff, manage local CRM tools, and collaborate with US leadership on KPIs, events, and promotions while upholding CA labor and safety standards.

Qualifications

• 3+ years of store management in premium or lifestyle retail.
• Proven track record in team leadership and driving sales.
• Strong communication and rapport building across diverse teams.

Responsibilities

• Lead, coach, and develop a high-performing store team.
• Recruit, onboard, and train new staff to support growth.
• Drive sales performance and KPIs through leadership and insight.
• Manage CRM activity and clienteling locally.
• Ensure inventory management and visual merchandising aligning with brand.
• Collaborate with HQ for reporting and stock management.
• Oversee compliance with policies and CA labor laws.

Skills

Store leadership

Sales leadership

Customer service

Communication skills

Brand storytelling

Community engagement

Start-up mindset

Lifting up to 30 lbs

Tools

CRM tools

Job description

Overview

As the Store Manager for Topologie, you will lead all aspects of store operations, team leadership, and customer experience. You will set the standard for service excellence and act as a key brand ambassador, driving business performance while cultivating a culture of co-creation, collaboration, and community. We are seeking a leader who thrives in a dynamic environment, brings a hands‑on approach to people management, and embraces both retail execution and brand building.

Key Responsibilities

Leadership & Team Management:

• Lead, coach, and develop a high-performing team, creating a culture of accountability, collaboration, and service.
• Recruit, onboard, and train new team members to support store growth and uphold brand standards.
• Lead by example on the floor, acting as a mentor in both customer service and operational excellence.
• Conduct regular performance check‑ins, coaching sessions, and ensure consistent feedback loops.
• Ensure consistent communication with the US leadership team.

Customer Experience:

• Champion Topologie’s co-creation concept, conducting training modules and ensuring staff will deliver a unique customization experience.
• Manage and work with local CRM tools, being accountable for all in‑store CRM activity and clienteling.
• Develop local community relationships and partnerships to drive store traffic and enhance brand presence.
• Handle customer issues with professionalism, empathy, and a solutions‑oriented mindset.
• Drive sales performance and deliver on KPIs through daily leadership and business insight.
• Analyze store performance and proactively implement strategies to grow sales, conversion, and customer retention.
• Implement local sales strategies and clienteling initiatives to build customer loyalty and repeat business.
• Support marketing initiatives, including in‑store events and promotions, in collaboration with the US team.

Operations:

• Ensure operational excellence, including inventory management, visual merchandising, and adherence to brand guidelines.
• Oversee compliance with all company policies and procedures.
• Ensure compliance with all CA labor laws, health & safety regulations, and company operational standards.
• Collaborate with the HQ team on reporting, stock management, and retail KPIs.
• Participate in scheduled global leadership calls at least every other week, to align with Hong Kong HQ.

Required Experience & Skills:

• 3+ years of store management experience in premium or lifestyle retail.
• Proven track record in team leadership, driving sales, and delivering outstanding customer service.
• Strong communication skills and ability to build rapport with diverse teams and customers.
• Passionate about customer experience, brand storytelling, and community engagement.
• Comfortable working in a start‑up environment and flexible with evolving responsibilities.
• Ability to occasionally lift and move up to 30 lbs as part of daily store operations.
• Base Salary: $70,000 – $80,000 annually, plus bonus potential.
• Employee product allowance and discount